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IE 11 stops working RRS feed

  • Question

  • When I try to log into my Visa account IE 11 displays a message that it has stopped working. This is the only site I have  problem logging into. I downloaded Firefox and it works fine. I have Windows 8.1
    Tuesday, November 19, 2013 10:51 PM

Answers

  • Hi,

    Maybe the specific website has been added to the restricted sites.

    Open IE> Press Alt to show the menu bar>Tools >Internet Option>Security >Restricted sites>click sites.

    Does the website in the Restricted sites? If yes, remove it.

    If no, try the following methods:

    1.Delete your browser history.

    Start IE>Press Alt to show the menu bar>On the Tools menu, click Internet options>Under Browsing history, click Delete>Select all the check boxes, and then click Delete>restart IE.

    2.run IE with no add-ons.

    Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons).

    If works, please follow the steps to narrow down which add-on cause the issue.

    Start IE>Press Alt to show the menu bar>On the Tools menu, click manage add-ons>under show, click All add-ons>disable half add-ons one time for quick narrow down>restart IE.

    3.Try resetting IE.

    Start IE>Press Alt to show the menu bar>On the Tools menu, click Internet options>Advance>Reset>restart IE.

    Hope this help,


    Ada Liu
    TechNet Community Support

    Friday, November 22, 2013 1:01 AM