Authenticator App not generating codes - Pixel Android phone RRS feed

  • Question

  • I just received a brand new pixel device.  The app installs fine, I'm able to scan the QR code for my company just fine but the app will not generate codes.  I've uninstalled/reinstalled the app, re-registered with by scanning the QR code.  I've sent the logs from the app as well.

    Please help - This is preventing me from doing my job.  Thanks.

    Wednesday, August 9, 2017 1:27 PM

All replies

  • Hi crunch70,

    "The app will not generate codes."

    Do you mean after you scan the QR code, the app will not get the Url and Code (9 digit code)? or the account will add to your app, but can't generate 6 digit code?

    Could you please tell me which kind of your account?

    To troubleshoot this issue more efficiently, cloud you please send logs through the settings page? The newest version has send logs option.

    After we send the log, we will get an event ID, please remember it and post it here.

    Best regards,

    Jason Ye

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, August 10, 2017 7:40 AM
  • Issue resolved and was due to administrators making changes. thanks
    Thursday, August 10, 2017 5:03 PM