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Swapping between user account and admin account eventually locks admin account RRS feed

  • Question

  • While swapping between the user account and Admin account on Windows 7, I eventually get to a stage where I can't access the Admin account anymore, it is failing on the password.  If I leave it for 5 minutes (time set in security) the account is unlocked and I can again gain access to the Admin account.  Is this a known bug?

    Regards MannyUK


    • Edited by MannyUK Friday, February 13, 2015 4:27 PM
    Friday, February 13, 2015 3:21 PM

Answers

  • Hi,

    Please give us screenshot of this:

    And then disable that group policy to check the result.

    In addition, did you switch the user account completely from this screen or just run procedure as Administrator?


    Karen Hu
    TechNet Community Support

    • Proposed as answer by FangZhou Chen Tuesday, February 24, 2015 1:15 AM
    • Marked as answer by FangZhou Chen Tuesday, February 24, 2015 7:37 PM
    Monday, February 16, 2015 9:40 AM
  • Hi Karen

    I managed to resolve the problem after you pointed me in the right direction.  I managed to recreate the problem everytime without fail by doing the following;

    Caused the laptop to lockout everytime following the proceedure below;

    Failed attempts set to 3

    1: login to admin account with wrong password
    2: login to admin account with correct password
    3: logoff from admin account
    4: login to admin account and change password to the operator account
    5: logoff from admin account
    6: login to operator account then try to change a user admin rights using a wrong password
    7: logoff from operator account
    8: login to admin account (account now locked for 5 minutes)

    If I set the failed attempts to 0, the laptop did not lockout using the above proceedure.

    If I set the failed attempts to 5, the laptop did not lockout.

    Just checked it with failed attempts set to 4 and it did not lockout.

    I am now going to leave the lockout attempts to 4, something odd is going on but atleast setting it to 4 gets rid of the issue.

    Thanks again for your help

    Regards Manny


    brant mansbridge

    • Marked as answer by MannyUK Tuesday, March 3, 2015 3:11 PM
    • Unmarked as answer by MannyUK Tuesday, March 3, 2015 3:11 PM
    • Marked as answer by MannyUK Tuesday, March 3, 2015 3:12 PM
    Tuesday, March 3, 2015 3:06 PM

All replies

  • Hi Manny,

    What's the meaning of "swapping"? Did you mean switch user?

    Switch user cannot lock user account. What's your environment? Did your computer domain joined? Have you set any group policy to lockout the account?


    Karen Hu
    TechNet Community Support

    Sunday, February 15, 2015 5:16 AM
  • Hi thank you for replying. You are correct I do mean switching account :). The laptop is on a separate vlan only talking to 7 servers, so it is a standalone environment. The setup of the laptop has two users one administrator and one operator, when I go through different procedures ie proving the operator account can't access any admin procedures and this involves switching between the users, eventually the admin account is locked out for 5 minutes. There is a group policy to lock out the account after 3 failed attempts but I have not performed any failed passwords at the time of logging into the admin account? Regards Manny
    Sunday, February 15, 2015 10:40 AM
  • Hi,

    Please give us screenshot of this:

    And then disable that group policy to check the result.

    In addition, did you switch the user account completely from this screen or just run procedure as Administrator?


    Karen Hu
    TechNet Community Support

    • Proposed as answer by FangZhou Chen Tuesday, February 24, 2015 1:15 AM
    • Marked as answer by FangZhou Chen Tuesday, February 24, 2015 7:37 PM
    Monday, February 16, 2015 9:40 AM
  • Hi Karen Thank you for your reply, I am not going to be able check this until next week now due to work sending me to London for the week, I must have upset the boss 😀. Thanks again for the reply and I will let you know the outcome. Regards Manny
    Monday, February 16, 2015 8:58 PM
  • Manny,

    Ok, I will keep focusing on this thread until you come back.

    Any update, please reply and let us know.


    Karen Hu
    TechNet Community Support

    Tuesday, February 17, 2015 8:19 AM
  • Hi Karen

    I managed to resolve the problem after you pointed me in the right direction.  I managed to recreate the problem everytime without fail by doing the following;

    Caused the laptop to lockout everytime following the proceedure below;

    Failed attempts set to 3

    1: login to admin account with wrong password
    2: login to admin account with correct password
    3: logoff from admin account
    4: login to admin account and change password to the operator account
    5: logoff from admin account
    6: login to operator account then try to change a user admin rights using a wrong password
    7: logoff from operator account
    8: login to admin account (account now locked for 5 minutes)

    If I set the failed attempts to 0, the laptop did not lockout using the above proceedure.

    If I set the failed attempts to 5, the laptop did not lockout.

    Just checked it with failed attempts set to 4 and it did not lockout.

    I am now going to leave the lockout attempts to 4, something odd is going on but atleast setting it to 4 gets rid of the issue.

    Thanks again for your help

    Regards Manny


    brant mansbridge

    • Marked as answer by MannyUK Tuesday, March 3, 2015 3:11 PM
    • Unmarked as answer by MannyUK Tuesday, March 3, 2015 3:11 PM
    • Marked as answer by MannyUK Tuesday, March 3, 2015 3:12 PM
    Tuesday, March 3, 2015 3:06 PM