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Email Search is not working correctly on Mailboxes ? RRS feed

  • Question

  • Dear Colleagues ,

    I am using exchange 2007 SP3 with update rollup 7 .
    Users report that email searching is not correct (e.g : they see 3 emails titled
    "Box" but their search only returns 2).

    I took below steps :

    1-
    run "resetsearchindex.ps1 dbname " to reset the index for the problematic db.


    2- checked the counter "Full Crawl mode status " for the desire db which
    had a value of 0 , meaning the the crawling has finished .

    At this
    stage contacted the user and still had problem


    3- checked that "
    Microsoft Exchange Search Indexer " service is running

    4- run
    "Get-MailboxDatabase |ft Name,IndexEnabled "
    which returned TRUE

    5-
    run "Test-ExchangeSearch -Identity user@domain.com
    "
    for the
    specific user but returned FALSE with search time of -1

    these instructions were from below link

    (http://technet.microsoft.com/en-us/library/bb123701(v=exchg.80))


    What extra steps should I take to overcome this problem ?

    Any
    advise is appreciated .
    Sunday, July 15, 2012 1:31 PM

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