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MDT application installation fails randomly RRS feed

  • Question

  • I'm having a really strange problem with MDT 2012 Update 1 (installed to Windows Server 2012)

    Sometimes during task sequence application install it may randomly fail to install Office 2010 and Symantec Endpoint Protection 12. Other applications during same task sequence installs always without errors (Adobe Reader, Java, Flash etc.)

    When error happens with Office and Symantec and I examine the MDT logfile I see this (error with Symantec is the same as with Office). What could be wrong with this task sequence and why is this happening randomly? 

    Ready to install applications: ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    ################ ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    Entry: {75b9afdc-6dc8-4176-9d20-3af2a9716925} ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    Name:  Customer Name - Microsoft Office 2010 ProPlus 32-bit EN ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    ################ ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    Validating connection to \\SERVERNAME\MASTER-DS$\Applications\Customers\Customer Name\Microsoft Office 2010 ProPlus 32-bit EN ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    Already connected to server SERVERNAME as that is where this script is running from. ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    Change directory: \\SERVERNAME\MASTER-DS$\Applications\Customers\Customer Name\Microsoft Office 2010 ProPlus 32-bit EN ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    WARNING - unable to set working directory:  (-2147024832) ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    Run Command: \\SERVERNAME\MASTER-DS$\Tools\X64\bddrun.exe setup.exe ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    ZTI installing application ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    Event 41031 sent: ZTI installing application ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    About to run command: \\SERVERNAME\MASTER-DS$\Tools\X64\bddrun.exe setup.exe ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    Error installing application Customer Name - Microsoft Office 2010 ProPlus 32-bit EN: the specified network name is no longer available.
    ZTIApplications 10.4.2014 15:22:18 0 (0x0000)
    Event 41032 sent: Error installing application Customer Name - Microsoft Office 2010 ProPlus 32-bit EN: the specified network name is no longer available.
    ZTIApplications 10.4.2014 15:22:18 0 (0x0000)

    Friday, April 11, 2014 2:54 PM

Answers

  • The specified network name is no longer valid?

    Did you loose the network connection?

    Also, is it possible that your user account does not have the correct privelages on the "Microsoft Office 2013 ProPlus 32-bit EN" folder?

    Try connecting to the share manually and run the command:

    cscript \\severname\Master-DS$\scripts\ztiapplications.wsf /debug:True /debugcapture /DeployRoot:\\severname\Master-DS$ /ApplicationGUID:{75b9afdc-6dc8-4176-9d20-3af2a9716925} 
    

    To see what happens, otherwise I have no clue.

    /


    ApplicationGUID


    Keith Garner - keithga.wordpress.com

    Tuesday, April 15, 2014 7:24 AM

All replies

  • The specified network name is no longer valid?

    Did you loose the network connection?

    Also, is it possible that your user account does not have the correct privelages on the "Microsoft Office 2013 ProPlus 32-bit EN" folder?

    Try connecting to the share manually and run the command:

    cscript \\severname\Master-DS$\scripts\ztiapplications.wsf /debug:True /debugcapture /DeployRoot:\\severname\Master-DS$ /ApplicationGUID:{75b9afdc-6dc8-4176-9d20-3af2a9716925} 
    

    To see what happens, otherwise I have no clue.

    /


    ApplicationGUID


    Keith Garner - keithga.wordpress.com

    Tuesday, April 15, 2014 7:24 AM
  • Hi,

    I am Chetan Savade from Symantec Technical Support Team.

    Provide SEP_Inst.log file available under %temp% directory.

    This logs will provide more insight if install is failed.

    Best Regards,

    Chetan

    Wednesday, April 16, 2014 12:43 PM
  • Thanks for the answers. Now I know what caused the problems. Shrewsoft VPN client that get's installed just before Office and SEP causes random network problems (eg. network name is no longer available error).  Now I moved Shrewsoft install to the end of task sequence and now it causes MDT bdd.exe to crash randomly while installing Shrewsoft. Sh*tty Shrewsoft.
    • Edited by jqx12 Wednesday, April 23, 2014 2:06 PM
    Wednesday, April 23, 2014 2:05 PM