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One of three identical servers not downloading OS updates RRS feed

  • Question

  • I have three identical Dell PowerEdge T320 servers running Server 2012 R2.  Two of them download all updates without a problem; the third will only download non-OS updates -- it's like WSUS doesn't even recognize it as HAVING an OS.  Can anyone surmise what's gone wrong and how I can fix it?
    Thursday, July 13, 2017 5:46 PM

All replies

  • Hi,

    Have you examined the WindowsUpdates.log on the client?  Maybe it can give us some clues.

    Please also check the registry settings in HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate and the sub key "WUServer".


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, July 14, 2017 6:39 AM
  • Thanks for getting back to me.  The registry entries are identical for both the problem machine and an identical machine, so that can't be the issue.  I've got the windows update logs for both machines compressed into a zip file.  Is it possible that you could take a quick look at them and see if it's something obvious?  If so, how can I get it to you?

    Friday, July 14, 2017 7:45 PM
  • If it will help, here are the fatal errors from the log on the problem machine:

    Windows PowerShell
    Copyright (C) 2012 Microsoft Corporation. All rights reserved.
    PS C:\Users\administrator.WKMCLAUGHLIN>
    PS C:\Users\administrator.WKMCLAUGHLIN> select-string -path $env:SystemRoot\WindowsUpdate.log FATAL
    C:\Windows\WindowsUpdate.log:62:2017-07-08    01:15:02:122     520    15a0    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:280:2017-07-08    04:51:16:136     520    748    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:498:2017-07-08    08:28:43:119     520    a2c    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:629:2017-07-08    12:09:49:921    3724    1944    CltUI    FATAL:
    CNetworkCostChangeHandler::RegisterForCostChangeNotifications: CoCreateInstance failed with error 80004002
    C:\Windows\WindowsUpdate.log:791:2017-07-08    12:10:07:097     520    1b2c    WS    FATAL: OnCallFailure(hrCall,
    m_error) failed with hr=0x80244007
    C:\Windows\WindowsUpdate.log:954:2017-07-08    12:15:11:078     520    1b2c    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:1039:2017-07-08    12:15:33:887    3724    1944    CltUI    FATAL:
    CNetworkCostChangeHandler::RegisterForCostChangeNotifications: CoCreateInstance failed with error 80004002
    C:\Windows\WindowsUpdate.log:3287:2017-07-08    13:05:14:427    5964    1294    CltUI    FATAL:
    CNetworkCostChangeHandler::RegisterForCostChangeNotifications: CoCreateInstance failed with error 80004002
    C:\Windows\WindowsUpdate.log:3315:2017-07-08    13:05:26:813     512    16e4    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:3721:2017-07-08    13:12:47:534    5964    1198    CltUI    FATAL:
    CNetworkCostChangeHandler::RegisterForCostChangeNotifications: CoCreateInstance failed with error 80004002
    C:\Windows\WindowsUpdate.log:3767:2017-07-08    13:12:56:083     512    16e4    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:4028:2017-07-08    16:32:48:257     512    1b0c    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:4196:2017-07-08    20:11:42:213     512    1500    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:4364:2017-07-08    23:32:47:221     512    ec0    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:4532:2017-07-09    03:20:02:236     512    1f64    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:4700:2017-07-09    07:19:26:233     512    1790    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:4868:2017-07-09    10:51:53:231     512    16ac    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:5096:2017-07-09    14:45:49:527     512    1fc    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:5282:2017-07-09    18:35:54:217     512    1df4    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:5450:2017-07-09    22:04:45:225     512    1c9c    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:5618:2017-07-10    01:48:16:220     512    19a4    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:5786:2017-07-10    05:13:20:304     512    534    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:5954:2017-07-10    09:13:16:222     512    1970    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:6164:2017-07-10    13:10:11:232     512    1874    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:6350:2017-07-10    17:02:25:875     512    1438    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:6536:2017-07-10    20:52:46:238     512    d40    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:6704:2017-07-11    00:16:32:228     512    1ad8    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:6872:2017-07-11    03:38:52:248     512    19b4    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:7040:2017-07-11    07:19:50:237     512    1c70    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:7208:2017-07-11    10:51:12:238     512    1f10    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:7418:2017-07-11    14:46:12:228     512    1510    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:7604:2017-07-11    18:11:19:589     512    1878    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:7792:2017-07-11    21:36:20:244     512    1dcc    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:7960:2017-07-12    01:10:04:163     512    1e38    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:8128:2017-07-12    04:38:10:258     512    aec    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:8296:2017-07-12    08:30:51:243     512    d4c    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:8464:2017-07-12    12:03:31:240     512    13c4    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:8674:2017-07-12    15:31:33:226     512    1380    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:8860:2017-07-12    18:51:07:454     512    1b4c    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:9046:2017-07-12    22:11:37:261     512    1960    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:9214:2017-07-13    01:57:13:293     512    3f0    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:9382:2017-07-13    05:25:21:236     512    163c    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:9550:2017-07-13    08:40:59:231     512    1bf4    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:9718:2017-07-13    12:09:51:247     512    1904    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:9840:2017-07-13    14:08:50:631    5964    1518    CltUI    FATAL:
    CNetworkCostChangeHandler::RegisterForCostChangeNotifications: CoCreateInstance failed with error 80004002
    C:\Windows\WindowsUpdate.log:9884:2017-07-13    14:09:41:768     512    14cc    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:10313:2017-07-13    15:15:26:693    5964    1d34    CltUI    FATAL:
    CNetworkCostChangeHandler::RegisterForCostChangeNotifications: CoCreateInstance failed with error 80004002
    C:\Windows\WindowsUpdate.log:10357:2017-07-13    15:15:38:705     512    1424    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:10515:2017-07-13    19:07:52:398     512    1050    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:10718:2017-07-13    23:02:43:259     512    1a04    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:10903:2017-07-14    02:50:18:264     512    1840    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:11089:2017-07-14    06:45:32:225     512    1e30    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:11274:2017-07-14    10:23:13:257     512    1918    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009
    C:\Windows\WindowsUpdate.log:11501:2017-07-14    14:05:05:221     512    1c44    Setup    FATAL: GetClientUpdateUrl
    failed, err = 0x8024D009

    Friday, July 14, 2017 7:56 PM
  • Thanks for getting back to me.  The registry entries are identical for both the problem machine and an identical machine, so that can't be the issue.  I've got the windows update logs for both machines compressed into a zip file.  Is it possible that you could take a quick look at them and see if it's something obvious?  If so, how can I get it to you?

    Try checking the registry entries at this location

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

    Look for the SusClientId, if you have identical ID's that could be an issue.

    Friday, July 14, 2017 8:40 PM
  • The number is different between the two machines.  Just a thought, but couldn't the problem be on the SQL end, which would make any attempt to fix it on the client end futile?  Is there a way of checking what kind of machine SQL thinks this unit is?

    Saturday, July 15, 2017 8:35 PM
  • some problem, any solution?
    Wednesday, May 16, 2018 10:22 AM