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Outlook 2016 Archive issues

    Question

  • We are attempting to clean up specific folders in a mail box by running an email archive by performing the following steps.

    1. File > Info > Cleanup Tools > Archive

    2. Select specified folder

    3. Set the Archive items older than: date field

    4. Select Include items with "Do not AutoArchive" checked

    5.  named .pst file.

    Archive runs and creates a PST only containing the folder names.  With one of the folders we receive an error "Error archiving folder Shipping Confirmations" in store "callcentercustsrv@......com"Note: this user has multiple mail boxes on the outlook client.


    Thursday, April 20, 2017 6:27 PM

All replies

  • Hi,

    Which folder did you selected when do the manual archive in Outlook?

    Please confirm if you add any additional mailbox (Shared mailbox) or shared folder for your account callcentercustsrv@......com. If the problematic folder is a subfolder created before, please rename it to have a try.

    Additionally, please go to File > Account Settings > Account Settings, in the Data Files tab, confirm if other old Outlook Data File is opened. Remove it and do the manual Archive again to have a try.


    Regards,

    Winnie Liang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, April 21, 2017 7:43 AM
    Moderator
  • Hi,

    Any updates on your issue? Has the issue been resolved?


    Regards,

    Winnie Liang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 2, 2017 9:54 AM
    Moderator