Sorry you can't add that to your current account error message RRS feed

  • Question

  • My customer tried to provision a Project Online trial and got an error message stating that he could not add that to his current account.  They already have a O365 tenant created but the customer would like to trial Project Online for O365. Is there a solution to this error message?


    Joe DiPasquale

    Productivity SSP

    Wednesday, January 20, 2016 8:16 PM

All replies

  • Joe,

    Currently there is no public trial available for Project Online. You will need to go to a partner led trial available from these vendors.


    Prasanna Adavi, Project MVP

    Blog:   Podcast:    Twitter:    LinkedIn:   

    Wednesday, January 20, 2016 8:36 PM
  • This happens for several reasons.

    First, only a partner can add a trial but usually he wouldn't even see a link for that, so we need more info really.

    Second, because there can be a mismatch between license types between his tenant and his trial.

    If you (assuming you are the partner) is trying to create a trial of say type Government inside a tenant of type Commerical, there will be a clash.

    You may also be trying to add the trial to an educational tenant.

    This generally happens if there is a mismatch in license types.

    Good luck

    Ryan Darby

    Thursday, January 28, 2016 3:07 AM
  • Joe:

    You do need an E tenant to provision this. None of the Small business series will work. As Ryan mentions, there are other causes of license type mismatches.

    Gary Chefetz, MCITP, MCP, MVP msProjectExperts
    Project and Project ServerFAQs
    Project Server Help BLOG

    Friday, January 29, 2016 4:10 PM