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Office 2013 not downloading templates from AD RMS RRS feed

  • Question

  • Hi,

    Im am using AD RMS onsatlled on Windows Server 2008 R2 SP1 and users are using windows 7 enterprise, office 2007 and office 2010. They can see right policy template with downloaded to outlook 2007 and outlook 2010.
    But now I have installed office 2013 pro. plus and added new admx files to new gpo for office 2013 also enabled this  policy "Enter Permission Policy Default Server for Quick Access Toolbar" and writing in the policy \\rmsservername\templates_path But I cant receiving ad rms templates from my outlook?
    Is server 2008 r2 sp1 ad rms compatible with office 2013 or am I have to install server 2012 ad rms for office 2013?
    How can I fix this problem?

    Tuesday, November 11, 2014 1:51 PM

All replies

  • Office 2013 (and the MSIPC RMS client) should be downloading and storing the templates locally in %localappdata%\Microsoft\MSIPC\Templates

    It can't use the AdminTemplatePath registry key to point to somewhere else.

    The UNC path should only be needed for Office 2007

    2010 and 2013 will use the web application to download the templates.

    Wednesday, November 12, 2014 9:17 PM
  • Hi Ahmad,

    Please read http://technet.microsoft.com/en-us/library/jj159267(v=ws.10)

    You can also try to force download of rms templates:  manually delete the LastUpdatedTime in HCU\Software\Classes\Local Settings\Software\Microsoft\MSIPC\{your RMS tenant URL}\Template


    Did my post help you or make you laugh? Don't forget to click the Helpful vote :) If I answered your question please mark my post as an Answer.

    Friday, November 14, 2014 10:37 PM
  • Hi Ahmad,

        I have also been with same problem. According the link below i have shared. it says, it might take 1 to 7 days to replicate the template.

    http://blogs.technet.com/b/rms/archive/2013/06/06/office-2013-ad-rms-client-2-x-and-template-distribution.aspx

    Hope this will help to solve your answer. :)


    • Edited by AerrowMVP Wednesday, March 11, 2015 4:57 PM
    Wednesday, March 11, 2015 4:57 PM