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Active directory Domain users not able to login to client machine

    Question

  • Team,

    Form Morning we had observed most of the user are not getting authenticated form AD , this issue is absorbed across all geographical location  , due to authentication issue Mail server , Internet and Application all are effected . Error which are prompting are “user name and password is invalid”.

    I have check the logs on each server but unable to link the error with the issue which is observed , I have  rebooted the ROOT Domain controller and ADC domain controller of  , but still user in remote unable to authenticate ,

    After resetting the password only the user are able to login , to make email  services  up we had rebooted exchange server after  restoring exchange services email start getting receive and send.  Please help me to know what may be he issue and why its behaving strange and how to fix up the issue. Please help.
    Wednesday, February 22, 2017 2:45 PM

Answers

  • Hi,

    I am checking how the issue going, if you still have any questions, please feel free to contact us.

    And if the replies as above are helpful, we would appreciate you to mark them as answers, and if you resolve it using your own solution, please share your experience and solution here. It will be greatly helpful to others who have the same question.

    Appreciate for your feedback.

    Best regards,

    Wendy


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    • Marked as answer by Raritan Tuesday, May 9, 2017 7:49 AM
    Wednesday, March 1, 2017 6:17 AM
    Moderator

All replies

  • Hi

     What is the DC's OS?Also check the dc and replication health..Run "repadmin /replsum","dcdiag" then share the results.Also the related event id's from event viewer menu to help analyse the issue.


    This posting is provided AS IS with no warranties or guarantees,and confers no rights. Best regards Burak Uğur

    Wednesday, February 22, 2017 2:54 PM
  • Hi,

    As Burak said, please advise what are the DC's OS. Have you check the event viewer? Do you have any errors/warnings ? 

    What OS is the Exchange server running and what version of Exchange server are you using?
    Again Event viewer? Any errors/warnings to do with authentication?


    Regards,

    Raiko Koosaar

    Wednesday, February 22, 2017 3:30 PM
  • Raiko/Burak,

    Sharing the analyze reports of replication, Dcdiag, and in event viewer i am continuously getting evet 5723,5722,5805. Requesting you to please check the reports and suggest. What next action plan we need to take for fixup.


       

      

    Thursday, February 23, 2017 4:28 PM
  • Dcdiag Report:--

             ......................... server-CO-VLP-AD01 failed test Services

          Starting test: SystemLog

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:24

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:24

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:25

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:25

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:25

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:26

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:26

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:26

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:26

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:27

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:27

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:27

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:27

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:28

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:28

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:28

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:28

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   16:51:29

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   16:52:58

    Thursday, February 23, 2017 4:30 PM
  • Event String:

                The session setup from the computer SIS-RRT587BH5J5 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   16:53:26

                Event String:

                The session setup from computer 'WZ-087-DTC-D005' failed because the security database does not contain a trust account 'WZ-087-DTC-D005$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   16:53:38

                Event String:

                The session setup from computer 'CZ_302_BSU_D082' failed because the security database does not contain a trust account 'CZ_302_BSU_D082$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   16:53:55

                Event String:

                The session setup from computer 'CZ-301-IT-066' failed because the security database does not contain a trust account 'CZ-301-IT-066$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   16:54:47

                Event String:

                The session setup from computer 'serverATC' failed because the security database does not contain a trust account 'serverATC$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   16:55:29

                Event String:

                The session setup from the computer WZ-087-DTC-D005 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   16:55:44

                Event String:

                The session setup from the computer CZ_302_BSU_D082 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   16:55:59

                Event String:

                The session setup from the computer CZ-301-IT-066 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   16:55:59

                Event String:

                The session setup from computer 'EC-051-522T1-D1' failed because the security database does not contain a trust account 'EC-051-522T1-D1$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   16:56:03

                Event String:

                The session setup from computer 'ADMIN-9FD412541' failed because the security database does not contain a trust account 'ADMIN-9FD412541$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   16:56:45

                Event String:

                The session setup from computer 'HP21219476228' failed because the security database does not contain a trust account 'HP21219476228$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   16:56:52

                Event String:

                The session setup from the computer serverATC failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   16:58:15

                Event String:

                The session setup from the computer EC-051-522T1-D1 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   16:58:15

                Event String:

                The session setup from the computer ADMIN-9FD412541 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   16:58:15

                Event String:

                The session setup from computer 'server-5BC5E58D465' failed because the security database does not contain a trust account 'server-5BC5E58D465$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   16:58:48

                Event String:

                The session setup from the computer HP21219476228 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   16:59:26

                Event String:

                The session setup from computer 'LC-PC' failed because the security database does not contain a trust account 'LC-PC$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:00:17

                Event String:

                The session setup from the computer server-5BC5E58D465 failed to authenticate. The following error occurred: 


             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   17:01:33

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   17:01:40

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   17:01:40

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:02:08

                Event String:

                The session setup from the computer LC-PC failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:02:19

                Event String:

                The session setup from computer 'INA509QXHQ' failed because the security database does not contain a trust account 'INA509QXHQ$' referenced by the specified computer.  


             An Warning Event occurred.  EventID: 0x80000008

                Time Generated: 02/23/2017   17:02:31

                Event String:

                The jobs in the print queue for printer Microsoft XPS Document Writer (redirected 2) were deleted. No user action is required.


             An Warning Event occurred.  EventID: 0x80000004

                Time Generated: 02/23/2017   17:02:31

                Event String:

                Printer Microsoft XPS Document Writer (redirected 2) will be deleted. No user action is required.


             An Warning Event occurred.  EventID: 0x80000003

                Time Generated: 02/23/2017   17:02:32

                Event String:

                Printer Microsoft XPS Document Writer (redirected 2) was deleted, and users will no longer be able to print to this printer. No user action is required.


             An Warning Event occurred.  EventID: 0x000727A5

                Time Generated: 02/23/2017   17:02:34

                Event String:

                The WinRM service is not listening for WS-Management requests. 


             An Warning Event occurred.  EventID: 0x00001647

                Time Generated: 02/23/2017   17:02:34

                Event String:

                The Netlogon service could not read a mailslot message from The system cannot find the path specified. due to the following error: 


             An Warning Event occurred.  EventID: 0x80060005

                Time Generated: 02/23/2017   17:05:04

                Event String:

                The Virtual Storage Filter Driver is disabled through the registry. It is inactive for all disk drives.

             An Warning Event occurred.  EventID: 0x000016AA

                Time Generated: 02/23/2017   17:06:12

                Event String:

                None of the IP addresses (10.240.9.150) of this Domain Controller map to the configured site 'BCP'. While this may be a temporary situation due to IP address changes, it is generally recommended that the IP address of the Domain Controller (accessible to machines in its domain) maps to the Site which it services. If the above list of IP addresses is stable, consider moving this server to a site (or create one if it does not already exist) such that the above IP address maps to the selected site. This may require the creation of a new subnet object (whose range includes the above IP address) which maps to the selected site object.

             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:06:34

                Event String:

                The session setup from computer 'CLAIMS-PC' failed because the security database does not contain a trust account 'CLAIMS-PC$' referenced by the specified computer.  


             An Warning Event occurred.  EventID: 0x80040033

                Time Generated: 02/23/2017   17:06:57

                Event String:

                An error was detected on device \Device\Harddisk1\DR1 during a paging operation.

             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:06:59

                Event String:

                The session setup from computer 'server-C5C0EA243FF' failed because the security database does not contain a trust account 'server-C5C0EA243FF$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:07:18

                Event String:

                The session setup from computer 'NC-201-22C-B001' failed because the security database does not contain a trust account 'NC-201-22C-B001$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:07:24

                Event String:

                The session setup from computer 'CUSTMER1' failed because the security database does not contain a trust account 'CUSTMER1$' referenced by the specified computer.  


             An Warning Event occurred.  EventID: 0x8000001D

                Time Generated: 02/23/2017   17:07:57

                Event String:

                The Key Distribution Center (KDC) cannot find a suitable certificate to use for smart card logons, or the KDC certificate could not be verified. Smart card logon may not function correctly if this problem is not resolved. To correct this problem, either verify the existing KDC certificate using certutil.exe or enroll for a new KDC certificate.

             An Warning Event occurred.  EventID: 0x0000091F

                Time Generated: 02/23/2017   17:08:07

                Event String:

                Controller event log: Current capacity of the battery is below threshold:  Controller 0 (PERC 6/i Integrated) 

             An Warning Event occurred.  EventID: 0x0000091F

                Time Generated: 02/23/2017   17:08:07

                Event String:

                Controller event log: BBU disabled; changing WB virtual disks to WT:  Controller 0 (PERC 6/i Integrated) 

             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:08:27

                Event String:

                The session setup from computer 'server-7B30535F33A' failed because the security database does not contain a trust account 'server-7B30535F33A$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:08:51

                Event String:

                The session setup from the computer CLAIMS-PC failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:09:02

                Event String:

                The session setup from the computer server-C5C0EA243FF failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:09:25

                Event String:

                The session setup from the computer NC-201-22C-B001 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:09:25

                Event String:

                The session setup from the computer CUSTMER1 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:09:30

                Event String:

                The session setup from computer 'serverI' failed because the security database does not contain a trust account 'serverI$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:09:49

                Event String:

                The session setup from computer 'ACER-B17024CAC2' failed because the security database does not contain a trust account 'ACER-B17024CAC2$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:10:32

                Event String:

                The session setup from the computer server-7B30535F33A failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:10:47

                Event String:

                The session setup from computer 'BAC-717EFB21E49' failed because the security database does not contain a trust account 'BAC-717EFB21E49$' referenced by the specified computer.  


             An Warning Event occurred.  EventID: 0x000727AA

                Time Generated: 02/23/2017   17:10:52

                Event String:

                The WinRM service failed to create the following SPNs: WSMAN/server-CO-VLP-AD01.serverindia.com; WSMAN/server-CO-VLP-AD01. 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:11:20

                Event String:

                The session setup from computer 'CZ-340-346-D005' failed because the security database does not contain a trust account 'CZ-340-346-D005$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:11:30

                Event String:

                The session setup from the computer serverI failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:11:39

                Event String:

                The session setup from computer 'KHAJURAHO' failed because the security database does not contain a trust account 'KHAJURAHO$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:12:05

                Event String:

                The session setup from the computer ACER-B17024CAC2 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:12:37

                Event String:

                The session setup from computer 'CZ-server' failed because the security database does not contain a trust account 'CZ-server$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:12:49

                Event String:

                The session setup from the computer BAC-717EFB21E49 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:13:26

                Event String:

                The session setup from the computer CZ-340-346-D005 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:13:26

                Event String:

                The session setup from computer 'server94PSS-A3DC30' failed because the security database does not contain a trust account 'server94PSS-A3DC30$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:13:59

                Event String:

                The session setup from the computer KHAJURAHO failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:14:04

                Event String:

                The session setup from computer 'CO-IT-2S-D004' failed because the security database does not contain a trust account 'CO-IT-2S-D004$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:14:46

                Event String:

                The session setup from the computer CZ-server failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:14:58

                Event String:

                The session setup from computer 'SIS-RRT587BH5J5' failed because the security database does not contain a trust account 'SIS-RRT587BH5J5$' referenced by the specified computer.  


             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   17:14:58

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   17:14:58

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   17:14:59

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Warning Event occurred.  EventID: 0x00000965

                Time Generated: 02/23/2017   17:14:59

                Event String:

                Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0

             An Error Event occurred.  EventID: 0x0000165B

                Time Generated: 02/23/2017   17:15:24

                Event String:

                The session setup from computer 'CZ-301-IT-066' failed because the security database does not contain a trust account 'CZ-301-IT-066$' referenced by the specified computer.  


             An Error Event occurred.  EventID: 0x000016AD

                Time Generated: 02/23/2017   17:15:32

                Event String:

                The session setup from the computer server94PSS-A3DC30 failed to authenticate. The following error occurred: 


             An Error Event occurred.  EventID: 0x0000165B
    Thursday, February 23, 2017 4:31 PM
  • None of the IP addresses (10.240.9.150) of this Domain Controller map to the configured site 'BCP'. While this may be a temporary situation due to IP address changes, it is generally recommended that the IP address of the Domain Controller (accessible to machines in its domain) maps to the Site which it services. If the above list of IP addresses is stable, consider moving this server to a site (or create one if it does not already exist) such that the above IP address maps to the selected site. This may require the creation of a new subnet object (whose range includes the above IP address) which maps to the selected site object>>> You should check this DC ip address and port avaibilty first.run "ipconfig /all",DC needs to point to itself on dns as prefered.

    Command timeout on physical disk:  Physical Disk 0:0:0 Controller 0, Connector 0 >>> Also seems to be HDD or controller,etc problem occurs on this DC.

    And Num-rd01 status seems to "unknown" you should check also this DC health,replication.

    5723,5722,5805 >>> Event id's related problems with computer accounts,

    - Open AD UC and make sure that your computers have AD accounts. Use AD UC to perform that.

    - If issue persist Try unjoin and re-join these computers to your domain and check if this solve the problem.


    This posting is provided AS IS with no warranties or guarantees,and confers no rights. Best regards Burak Uğur

    Thursday, February 23, 2017 5:46 PM
  • Thankls Burak, What about the event id which i am getting continuously on DC please help me to fix up. And randomly users call up complaining they cant able to login its giving error invalid login. Once i reset the password then  they can able to login.

    Event id: 5722,5723,5805

    Friday, February 24, 2017 4:09 AM
  • Try to rejoin to a single problematic computer then Observe for a while...

    This posting is provided AS IS with no warranties or guarantees,and confers no rights. Best regards Burak Uğur

    Friday, February 24, 2017 7:26 AM
  • Hi,

    I am checking how the issue going, if you still have any questions, please feel free to contact us.

    And if the replies as above are helpful, we would appreciate you to mark them as answers, and if you resolve it using your own solution, please share your experience and solution here. It will be greatly helpful to others who have the same question.

    Appreciate for your feedback.

    Best regards,

    Wendy


    Please remember to mark the replies as answers if they help.
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    • Marked as answer by Raritan Tuesday, May 9, 2017 7:49 AM
    Wednesday, March 1, 2017 6:17 AM
    Moderator