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Can not remove viruses/Can not scan RRS feed

  • General discussion

  • I have viruses on my desktop (Windows XP) and I can not rid them.  I do have windows XPservice pack 3 on the unit.  When I run a Symantec scan it will scan until it gets to the symantec portion of the scan then freezes up.  Is their a removal tool or something to remove these viruses from my unit?

    Please help, I have tried every option I know.

    Thanks
    Thursday, January 21, 2010 2:15 AM

All replies

  • if your OS is XP Pro, then download the BAT from here saving it to your desktop, then download  Norman Malware Cleaner saving it to your desktop also. then close your broswer and double click on the BAT and it will kill off all processes except those that are necessary, including any virus/malware. then start Norman Malware Cleaner and let it take off anything that it finds, then afterward open and run your Symantec product also. if the OS isn't XP Pro (Home) then download Rkill from here and run it to kill off the processes first, then run the others.
    Dennis ,, Owner: HTML tutorial Please dont forget to mark any post(s) that helped as helpful or answered
    Thursday, January 21, 2010 3:42 AM
  • When I download al of this is it going to delete everything from my computer?  If so would it be wise to put pic's and important info on a disk or would could that continue to cause a problem also?
    Thursday, January 21, 2010 1:07 PM
  • The files to kill the processes wont delete anything, and Normans Malware Cleaner shouldnt delete anything that isnt an infection(virus, spyware, malware)
    Dennis ,, Owner: HTML tutorial Please dont forget to mark any post(s) that helped as helpful or answered
    Thursday, January 21, 2010 2:00 PM
  • When I click on the BAT to save it to my desktop it opens up saying it appears to be broken.  Suggestions are:
    Go to Livefilestore.com.
    Go to public.blu.livefilestore.com.
    Search public.blu.livefilestore.com for TZhvnTV04TfYxls
    Search on Google
    Thursday, January 21, 2010 2:44 PM
  • When I click on the BAT to save it to my desktop it opens up saying it appears to be broken.  Suggestions are:
    Go to Livefilestore.com.
    Go to public.blu.livefilestore.com.
    Search public.blu.livefilestore.com for TZhvnTV04TfYxls
    Search on Google

    Try it again now
    Dennis ,, Owner: HTML tutorial Please dont forget to mark any post(s) that helped as helpful or answered
    Thursday, January 21, 2010 2:58 PM
  • Tried again with no luck.  I am working off the link that you sent to me earlier. 

    Ok, it worked.  I am running norman now and it is scanning.
    Thursday, January 21, 2010 3:25 PM
  • Norman started scanning but then froze.  It say's that it is (Infected with JS/SHELLCODE.CI)
    Thursday, January 21, 2010 5:20 PM
  • If the one link doesnt work then use the other (the one for Rkill ) download it and run it before doing the scan. It will kill all processes except those that are necessary, then when you get through running both scanners just reboot to restart the processes
    Dennis ,, Owner: HTML tutorial Please dont forget to mark any post(s) that helped as helpful or answered
    Thursday, January 21, 2010 5:31 PM
  • My Symantec antivirus detection results poppedup a screen showing a Trojan.pidief.G (approximatly 40 on the results screen). It shows Action) Pending analysis.  (File Name) APQDFD.tmp  (Original Location) C:\Documents and settings\All Users\Application Data\Symantec\SRTSP\qUARANTINE\  (Status) Infected.
    Thursday, January 21, 2010 5:42 PM
  • its trial and error u have to keep on contiually cleaning out your registry finding compatiable registry claeners basically i have found since the release of windows 7 its getting harder to run XP unless you dont download the security updates and turn your internet off
     even now that some times i use the live one care safty scanner it will not open up and shows an error message
     periorodically i use this microsoft tool to see the results and what it will find especially when you are running free anti virus and anti spyware downloads like AVG which will usually pick up any problems but after awhile will not show certain trojan issues to keep your pcu running continually with no problems its  a 24-7 job especially now for people who are comfortable with XP which Microsoft is trying to crash with certain updates and applications vista is garbage windows 7 from what i have seen is an upgraded version of xp home xp proffesional and a upgraded version of both but now there trying to drown xp and make the consumer upgrade to windows 7 marketing stratgy the next error of profits for microsoft and all other companies like Dell HP to gain from it
     shut down your comps and go outside and surf the net with your nieghbours lol
    Saturday, January 23, 2010 11:49 AM
  • You can try booting into Safe Mode, by restarting your computer and pressing F8 repeatedly as it boots until it brings up the boot menu.  Select Safe Mode.  Run a tool such as MalwareBytes Anti-malware or the Microsoft Malicious Software Removal Tool (accessed by clicking Start -> Run and typing in mrt and pressing Enter.)  These scans may take a while if you select full scan, but are fairly effective at removing many common infections.
    Some trojans will block MalwareBytes from running, so you may have to change the name of the file.  To do so, go to C:\Program files\Malwarebytes and find mbam.exe and rename it to something else.

    What Symantec product are you using?  Some of their newer stuff is pretty good, but most symantec/norton stuff from between 2000-2008 was pretty bad.  Even the newer stuff can be a little flaky.  You may try using Microsoft Security Essentials, or Avast! antivirus, which are both good free anti-virus products that also do not impact computer performance too badly.  If you want a paid product, NOD32 by Eset or Kaspersky anti-virus are among the best paid AV products.
    Tuesday, January 26, 2010 8:32 PM
  • did you come across a pop up telling you were infected while onthe web or email?  If you did and you clicked on scan. You may have installed a "false" security scam malware. These are nasty malware that stops your computer from running any applications including legitimate security software. It also redirect your web browser to a "false" security software company website so that it can gather your information which they then can collect credit card and social security info and either use it or sell it.  it's usualy goesby namesof antivirus 2010 or antivirus live but it has other aliases

    I got rid of antivirus live by using hackthis and MalwareBytes free scanner. I simply followed a guide.

    boot into safe mode.. 

    run hackthis (free registry reporting and editing tool).  Remove all enteries indicated by guide as bad.  (google "remove antivirus 2009/2010)

    Then scan with malware bytes.

    In stall a good antivirus like Avast! free home edition.  have it fully scan your computer.

    download spybot and scan for spyware and imunize your computer.

    Upgrade your internet browser to IE 8.0 and enable the anti-phishing filters and other security features. 
    Wednesday, January 27, 2010 2:53 AM
  • You can try downloading avast it was very useful when i found a virus that would not delete and tried to delete it my self here is the link to the website http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html?part=dl-85737>&subj=dl&tag=button if you want to delete it manually after you install it got to maintenance virus chest right click then click on add. and it should delete it.

     

    Monday, December 6, 2010 10:02 PM