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windows Explorer has stop working causer by ntdll.dll RRS feed

  • Question

  • Hi.



    Now my windows 7 Home Premium x64 being crashing for a few days now every time i boot or use explorer, and its starting to annoying me a bit, i have being serching the web for fixes and solutions but nothing there that halp, so now i try here. i have a log from event log:

    Name of program errors: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Name of module with error: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception Code: 0xc0000005
    Offset with error 0x0000000000031777
    Process ID 0x7c4
    The start time 0x01cdaa15ac8e7a21
    Program path: C: \ Windows \ explorer.exe
    Modulsti: C: \ Windows \ SYSTEM32 \ ntdll.dll
    Report ID: f3a8b857-1608-11e2-aed7-b3825dd9afdc

    and as i can see its the ntdll.dll that causes the crashes but i cant find a solution for it so please help me
    Friday, October 19, 2012 1:40 PM

Answers

  • Hi,


    Based on my knowledge, firstly, please test the issue again in Safe Mode.


    If the issue does not occur in Safe Mode, please use ShellExView to disable related extensions of Windows Explorer in Normal Mode and see how it works:


    1) Please download
    ShellExView.


    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.


    2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    3) Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    4) Click the "Disable Selected Items" on the toolbar and click Yes.

    5) Restart your computer and check if the issue is resolved.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    • Proposed as answer by Jeremy_Wu Tuesday, October 23, 2012 5:55 PM
    • Marked as answer by Jeremy_Wu Wednesday, October 24, 2012 7:10 PM
    Sunday, October 21, 2012 6:23 PM