locked
Printer on Win10 doesn´t work RRS feed

  • Question

  • My SO is Windows 10 Home 64-bit version 18363.900.
    CPU Intel Pentium T4300 @ 2.10GHz Penryn 45nm
    RAM 4.00GB Duplo-Channel DDR2 @ 398MHz (6-6-6-18)
    Motherboard TOSHIBA KSWAA (U2E1)
    Graphic Intel Mobile Intel 4 Series Express Chipset Family

    Printer Brother DCP 165C

    My printer stop printing from the PC suddenly. 

    Then I put it as default printer, certified that wasn't on hold mode, but

    it still not working. The PC recognize it then I think it wasn't problem from the cable.

    The printer usually shows on lcd that is recivieng data, when I gived work for it but today in the beginning of this problem until now didn't show that message.

    Thanks in advance for any help


    Wednesday, June 17, 2020 10:06 PM

Answers

All replies

  • Hello, 

    Please run Printer troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back. 

    Regards.


    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Thursday, June 18, 2020 6:36 AM
  • Maybe this: https://support.microsoft.com/en-us/help/4567512 

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help.

    • Marked as answer by tuktuktuk Thursday, June 18, 2020 1:43 PM
    Thursday, June 18, 2020 6:45 AM
  • Hello Kapil.Arya,

    I run Printer troubleshooter and the result is that doesn't identify the problem.

    Thursday, June 18, 2020 9:09 AM
  • Maybe this: https://support.microsoft.com/en-us/help/4567512 

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help.

    Thanks Sven J,

    The problem is solved.

    I install KB4567512 and the printer now is working.

    Thursday, June 18, 2020 1:42 PM