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Project 2010 crashes RRS feed

  • Question

  • Hi

    My company uses Project Pro SP1 on Windows 7 Enterprise x64. One of our users is experiencing frequest crashes while using various project files both large and small, stored both locally and on network shares.

    So far I have tried re-installing Project and re-creating their user profile on their machine to resolve the issue. On both occasions Project was fine for a day or so and then the problem re-occurs. Any assistance in resolving these crashes would be greatly appreciated!

    Thanks

    Alex

    Please see below details from crashes:

    on 26/06/13

    Problem signature:
    Problem Event Name: AppHangXProcB1
    Application Name: WINPROJ.EXE
    Application Version: 14.0.6023.1000
    Application Timestamp: 4d7a60be
    Hang Signature: 5391
    Hang Type: 128
    Waiting on Application Name: splwow64.exe
    Waiting on Application Version: 0.0.0.0
    OS Version: 6.1.7601.2.1.0.256.4
    Locale ID: 2057

    Additional Hang Signature 1: 53915fd6d3c9615fd265c22ab87f95b7
    Additional Hang Signature 2: 59fd
    Additional Hang Signature 3: 59fdebdafbe00535efc88d474a4c9c08
    Additional Hang Signature 4: 5391
    Additional Hang Signature 5: 53915fd6d3c9615fd265c22ab87f95b7
    Additional Hang Signature 6: 59fd
    Additional Hang Signature 7: 59fdebdafbe00535efc88d474a4c9c08

    on 03/07/13

    Problem signature:

    Problem Event Name: BEX

    Application Name: WINPROJ.EXE

    Application Version: 14.0.6023.1000

    Application Timestamp: 4d7a60be

    Fault Module Name: MSVCR90.dll

    Fault Module Version: 9.0.30729.6161

    Fault Module Timestamp: 4dace5b9

    Exception Offset: 000320f0

    Exception Code: c0000417

    Exception Data: 00000000

    OS Version: 6.1.7601.2.1.0.256.4

    Locale ID: 2057

    Additional Information 1: 9355

    Additional Information 2: 9355c752bfbcfcaf957c0b424c6bd347

    Additional Information 3: 5951

    Additional Information 4: 5951441ecb5f285224e92d918aac4a57

    Wednesday, July 3, 2013 3:25 PM

All replies

  • Alex,

    Unfortunately the failure data dump doesn't help us. We are volunteers and do not work for Microsoft so the chance that one of us can dig useful information from the failure data is nil.

    However, there are some things we can suggest. You said SP1 is installed and you already tried a new user profile and even re-installing Project. All useful information. Is the file part of a linked structure (i.e. master/subproject or resource pool/sharer, or both)? Does the file have inter-project links (i.e. external predecessors/successors)? Does the file contain any VBA macros?

    It's possible the file is corrupt. Try saving as XML and then re-opening in Project. Note: you will lose any custom formatting and if this file is part of a linked structure, more steps will be required.

    John


    Wednesday, July 3, 2013 5:56 PM
  • As the issue is happening for any plan and for a specific user, it needs to be checked on the user system and profile.

    Need to perform the following to isolate the issue further:

    •         Check the status on a machine without Anti-virus, third party addin, etc.
    •         Update the service pack of the Office/Project application - Project 2010 June 11, 2013

    'http://support.microsoft.com/kb/2817385'

    Update the system OS with latest update.

    If issue exist, you can reach Microsoft support for investigation on the crash.


    Wednesday, July 3, 2013 6:47 PM
    Moderator
  • Guys

    Thanks for your responses, I tried removing SEP from the laptop and ensuring Windows/Project were up-to-date but the problem re-occured each time. I have set the user up on a new laptop and am waiting to see if this resolves the problem.

    Wednesday, July 10, 2013 8:01 AM
  • I was just about to suggest that - the log you included in your original post states:

       Fault Module Name: MSVCR90.dll

    A quick search suggests that this dll is OS related, rather than specific to MS Project, so it may be that the problem is with the OS set-up rather than the MS Project install.

    If the user doesn't have the issue on the new laptop, then that would probably confirm it.

    If you want to persevere getting the old laptop up and running, then I found the following page which deals with errors related to this DLL - might be useful to you:
    http://pcsupport.about.com/od/findbyerrormessage/a/msvcr90-dll-not-found-missing-error.htm

    Thanks,
    Andrew

    Wednesday, July 10, 2013 8:15 AM