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How to report database performance to upper management? RRS feed

  • Question

  • Hello all. 

    I am looking for a way to report database performance to upper management.  I'll start by giving you an overview of our team structure. I manage a team of various roles: Level 2 support specialists, configuration managers, and DBAs - we are dubbed the "Production Support Team".  I report directly to the VP of Software Development who oversees the Design, DEV, and QA, team managers.  This means that our team, Production Support, can be considered a peer team of Design, DEV, and QA. 

    The manager of each team compiles metrics from their team members and reviews them on a weekly basis to ensure we are headed in the right direction.  We then take our metrics, and distill them down into a few key metrics that we then report to the VP of Software Development.  Those metrics are easy tom compile for the L2 support roles (number of tickets escalated, number closed, etc.).  However, I've been struggling with how to report DBA performance for a long time.  Every time I start to compile numbers, I end up with tons of things that are great for a DBA, but don't mean much to upper management.  Does anyone have any suggestions.  Surely I'm not the only person that has had this issue?

    I'd be happy to provide more info if needed.  Thanks!


    Clint

    Tuesday, May 20, 2014 4:24 PM