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Microsoft Forefront Client Security issue preventing successful installation of W7 SP1 RRS feed

  • Question

  • Since July 2011 the windows update is trying to install the Windows 7 Service Pack 1 (KB976932) without success. It always report the following message:

    “Service pack installation can't continue

    Software installed on this computer isn't compatible with the service pack. Click the link for more information about this problem.

    After the problem is resolved, restart the installation.

    Microsoft Forefront Client Security - your version of this program may prevent successful installation of this service pack.

    Go online for details”

     

    The link takes me online to the following help page:

    “Why am I receiving a message about Microsoft Security Essentials or Microsoft Forefront Client Security when installing a service pack?

    ...Microsoft Forefront Client Security

    1. Find out if Microsoft Forefront Client Security is installed on your computer by clicking the Start button , clicking Control Panel, and then, under Programs, clicking Uninstall a program.

    (No, the Microsoft Forefront Client Security is NOT installed on my computer!)

    2. If Microsoft Forefront Client Security Antimalware Service, Microsoft Forefront Client Security State Assessment Service, or Microsoft Forefront Client Security appear in the list, Microsoft Forefront Client Security is installed on your computer. Check the version number to make sure the FCS v1 update or later is installed. To do this, click View installed updates in the left pane, then review the items under the Microsoft Windows heading to see if Update 2394433 was installed. If the correct version isn't installed, go to step 3. (Or, if Microsoft Forefront Client Security Antimalware Service, Microsoft Forefront Client Security State Assessment Service, or Microsoft Forefront Client Security don't appear in the list, skip the rest of this article.)

    (Ok, I skip the rest of this article, and do what??? There is a fail on this instruction!)

    3. Contact your network administrator for assistance, or go to the Microsoft Forefront Client Security antimalware article on the Microsoft website for instructions on installing the Forefront Client Security update.

    4. Install or uninstall Windows 7 SP1 or Windows Server 2008 R2 SP1 by following the steps you were using before the error message appeared.”

     

    I even tried the Update the Microsoft Forefront Client Security (KB2394433), without any change.

    There is 6 months with a lot of losing time searching the web, articles, and even writing to Microsoft without any solution that could fix the problem. I hope someone can return my message and help me with this issue.

    Thanks.

    • Moved by Arthur Xie Thursday, December 22, 2011 3:24 AM Microsoft Forefront Client Security issue preventing successful installation of W7 SP1 (From:Windows 7 Installation, Setup, and Deployment)
    Tuesday, December 20, 2011 3:26 PM

Answers

  • Hi,

    Thank you for your post.

    As your client has not installed the FCS, please follow KB2510090 to install FCS and then upgrade to Windows 7 SP1.

    Forefront Client Security

    For already installed FCS client installations, install the update for Microsoft Knowledge Base article 2394433.
    For new FCS Client installations, deploy the client components listed in Microsoft Knowledge Base article 2394439.

    If there are more inquiries on this issue, please feel free to let us know.

    Regards,


    Rick Tan

    TechNet Community Support

    • Marked as answer by Rick Tan Friday, December 30, 2011 2:38 AM
    Monday, December 26, 2011 5:35 AM

All replies

  • Hi,

    This is not a Windows 7 issue. I have moved this thread to our ForeFront forum.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, December 22, 2011 3:25 AM
  • If the hotfix did not solve your pb, I suggest you call MS support to get a solution quickly.
    Bechir Gharbi | http://myitforum.com/myitforumwp/community/members/bgharbi/ | Time zone : GMT+1
    Thursday, December 22, 2011 7:10 AM
  • Hi,

    Thank you for your post.

    As your client has not installed the FCS, please follow KB2510090 to install FCS and then upgrade to Windows 7 SP1.

    Forefront Client Security

    For already installed FCS client installations, install the update for Microsoft Knowledge Base article 2394433.
    For new FCS Client installations, deploy the client components listed in Microsoft Knowledge Base article 2394439.

    If there are more inquiries on this issue, please feel free to let us know.

    Regards,


    Rick Tan

    TechNet Community Support

    • Marked as answer by Rick Tan Friday, December 30, 2011 2:38 AM
    Monday, December 26, 2011 5:35 AM