Skype for Business Client - Contact Card Issues on ios RRS feed

  • Question

  • Hello Team,

    A customer has Skype For Business Enterprise Voice with S4B Server 2015.They keep the phone and mobile contacts on the Active Directory as properties of the user.

    This is visible in the contact card of Windows phone, but cannot be seen on iPhone - the phone numbers on iPhone are not visible.

    How can we resolve the issue?

    Thank you,



    Wednesday, October 19, 2016 4:53 PM


  • Hi Tsveti,

    Welcome to post in our forum.

    Regarding your issue, you could see the phone numbers in the contact card of windows phone device, but it is invisible on IOS device, so the issue may be come from the SFB mobile client side.

    Would you please tell us did the issue only appeared on the specific IOS device, did you try to use another normal IOS device test if there is the same issue?

    Did the issue only appeared to the specific user in your environment?

    I did a test on my iphone6 (10.0.2), my SFB version is, and SFB server 2015, it works fine, I could see the phone number in the contact card.

    Please try to reinstall the SFB client on your IOS device and make sure it with the latest update and test again.

    If the issue persists, please backup your data and try to reset your IOS device and test again.

    For SFB server, make sure it has the latest update.

    Alice Wang
    TechNet Community Support

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    • Proposed as answer by Alice-Wang Monday, October 24, 2016 8:36 AM
    • Marked as answer by Tsveti Monday, October 24, 2016 8:54 AM
    Thursday, October 20, 2016 2:52 AM