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Remote access connection manager error RRS feed

  • Question

  • Hi, I need to enable the Remote access connection manager service, however I'm getting the

    "Could not start the Remote Access Connection Manager service on local computer. Error 1068. The dependency service or group failed to start."

    I have the telephony service started but I'm getting another error when I try to start the Secure Socket Tunneling Protocol Service, it says:

    some services start and stop automatically if they are not used by any other service ... but in order to run "RACM" I need this enabled ... any ideas how to fix this ?

    Thanks
    Tuesday, December 1, 2009 11:16 AM

Answers

  • You can try to import the Registry in Safe Mode. If the same prompt still appears in Safe Mode, or the issue persists after you successfully import the Registry, you may need to do In-place Upgrade to repair the system.
    Arthur Xie - MSFT
    • Marked as answer by Arthur Xie Monday, December 14, 2009 9:52 AM
    Monday, December 7, 2009 6:00 AM

All replies

  • It would be helpful if you would describe what it is you're trying to accomplish.  Are you trying to set up your computer to dial into another network?

    Perhaps there is a way to set the system up to do what you want without manipulating the services directly.

    -Noel
    Tuesday, December 1, 2009 2:51 PM
  • I'm trying to connect to company's VPN and I really have no idea how to set it up without the RAC manager. I'm just testing w7 to find out whether it's worth for us to upgrade from xp ..
    Tuesday, December 1, 2009 3:46 PM
  • It seems that you may be trying to do things at too low a level....

    See if this might help:  http://www.recipester.org/Recipe:Connect_VPN_in_Windows_7_27191008

    -Noel
    • Proposed as answer by Noel Carboni Tuesday, December 1, 2009 6:16 PM
    • Unproposed as answer by J.C.M.C Tuesday, December 1, 2009 7:03 PM
    Tuesday, December 1, 2009 6:16 PM
  • I did try to set up the VPN exactly as the guide says, but when it's done and I try to connect an error pops up :

    Connection failed with error 711
    The operation could not finish because it could not start the Remote Access Connection Manager service in time. Please try the operation again.

    And I'm back with the problem described earlier, which is also discussed here: http://windows7forums.com/windows-7-support/18850-error-711-cannot-load-remote-access-connection-manager.html

    The only solution that worked for them was reinstalling windows ...
    Tuesday, December 1, 2009 7:01 PM
  • Ah, sorry, I didn't realize.  It would have helped to have mentioned that to start with.

    Here's hoping there's a simpler solution for you.  I know there are people using VPN.

    -Noel
    Tuesday, December 1, 2009 9:11 PM
  • I suggest you temporary disable or uninstall the antivirus. If the issue persists, please follow the steps below.

    1. Open Notepad.
    2. Paste the following contents into Notepad.


    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SstpSvc]
    "DisplayName"="@%SystemRoot%\\system32\\sstpsvc.dll,-200"
    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
      00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
      6b,00,20,00,4c,00,6f,00,63,00,61,00,6c,00,53,00,65,00,72,00,76,00,69,00,63,\
      00,65,00,00,00
    "Description"="@%SystemRoot%\\system32\\sstpsvc.dll,-201"
    "ObjectName"="NT Authority\\LocalService"
    "ErrorControl"=dword:00000001
    "Start"=dword:00000003
    "Type"=dword:00000020
    "ServiceSidType"=dword:00000001
    "RequiredPrivileges"=hex(7):53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,\
      00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\
      67,00,65,00,00,00,00,00
    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
      00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SstpSvc\Parameters]
    "ServiceDllUnloadOnStop"=dword:00000001
    "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
      00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
      73,00,73,00,74,00,70,00,73,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00
    "ServerURI"="/sra_{BA195980-CD49-458b-9E23-C84EE0ADCD75}/"
    "ListenerPort"=dword:00000000
    "UseHttps"=dword:00000001

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SstpSvc\Parameters\ConfigStore]
    "ListenerPort"=dword:00000000
    "UseHttps"=dword:00000001
    "V4CertPlumbedBySstp"=dword:00000000
    "V6CertPlumbedBySstp"=dword:00000000

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SstpSvc\Security]
    "Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
      00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
      00,00,02,00,60,00,04,00,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,\
      05,0b,00,00,00,00,00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,\
      2c,02,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,\
      02,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,01,01,\
      00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00


    3. Save to Desktop, with the name sstp.reg.
    4. Run sstp.reg. It will prompt that the action will modify Registry. You shall allow the change.


    Arthur Xie - MSFT
    Wednesday, December 2, 2009 8:40 AM
  • Thanks for your answer, disabling / uninstalling the antivirus didn't help so I then tried to import the registry but another regedit error message pops up:

    Not all data was successfully written to the registry. Some keys are open by the system or other processes.
    Wednesday, December 2, 2009 10:08 AM
  • Maybe there is software confliction. Please do not import the Registry yet and let's follow the steps below.

    Please disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:
     
    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
     
    Note: If prompted, please click Continue on the User Account Control (UAC) window.
     
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
     
    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
     
    Please launch Services.msc from Start Search box. Then manually start the service " Secure Socket Tunneling Protocol Service" in Clean Boot environment. If the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.


    Arthur Xie - MSFT
    Thursday, December 3, 2009 7:34 AM
  • Thanks, still no luck though :/ The only program I have under Services and Startup in msconfig is Agnitum Outpost security center and even after disabling it I could not permanently start the sstp service (it just starts and stops immediately and I get the message described above again ). I've tried to import the registry after disabling this service but with no luck as well.
    Thursday, December 3, 2009 11:07 AM
  • You can try to import the Registry in Safe Mode. If the same prompt still appears in Safe Mode, or the issue persists after you successfully import the Registry, you may need to do In-place Upgrade to repair the system.
    Arthur Xie - MSFT
    • Marked as answer by Arthur Xie Monday, December 14, 2009 9:52 AM
    Monday, December 7, 2009 6:00 AM
  • did any one get this problem to be solved..i am also getting exactly same error...

    any solution anyone has to share...?

    Regards
    Umair
    D-Code
    Monday, February 1, 2010 6:15 PM
  • Same issue in windows 7 ultimate, it was working just fine on last friday (I mean 3 days ago), now its showing up this issue. I called MS on this and we tried restoring before 4 days, it didn't help. I think I followed everything whats suggested in this forum and it didn't fix the problem. Hope this get addressed asap.
    Tuesday, February 9, 2010 10:03 PM
  • same problem in Vista.  makes it so can't connect using verizon usb modem.  have tried changing logon for sstp process ... to system, network, then back to local.  only thing so far, is there is an error mention of NT Authority that is less than 4.0 being some sort of problem.  

    skipping administrative tools ... what have noted in the past, when verizon connection DID work on very same laptop .................there was an extra network, a second one titled broadband access, in addition to the WAN verizon network connection.  in other words, you have to have TWO networks set up for windows to make the connection.  

    in Vista, when pulling up the list of "connect to" possible wireless connections, at the top it would list the "broadband" network.  and when i had a dial up account with netzero, same thing and would list the dial up connection at the top of wireless entries.  

    going off memory here....but remember a problem with it initiating dial up connection on every boot.  so i used a windows setting to REMOVE that dial up from the network list.  am really fishing here....think i got the WAN back once by starting the remote manager.  had them disabled, when they weren't in use, so used msconfig to reenable those services. 

    but now....it's like something bombed the d**n thing, and nothing will start.  and have decided the main problem is the SSTP one, with the 1717 error.  looking over the registry entries....the main difference between mine and the one posted by Arthur, is that i had had Security essentials (which had to perform manual uninstall) and the privileges listed on mine are various SE ones.  since i assume they are a manner of giving access to certain ports, would hesitate grately in adding unknown data to such a key.  

    but if SSTP can't find the windows interface ... it's gotta be a registry entry.  why i included my past experiences at the top of this comment, is that it might be possible that all are looking at is a checkbox somewhere in a windows network setting.  or...some option for the network wizard that haven't figured out yet.

    one of the succession of errors ran across, tells me that can't run the service on that process, (svchost)  because the account logon is not the same as other services using the same process.  SOOOO..... i can't tell which svchost launching to check.  all it says on properties of sstp, is that it's ~k svchost.  but don't know how to determine what port.  because if i could know what 'other services' are using the same svchost process, then could create a monster password attached to an account .... and change all the logons of services to that one user account, and force them to find the windows interface.  

    also noted that remote procedure call has its own group, 'rpcss' ....rather than belonging to 'local' like it has on its logon settings (which btw are frozen).  this makes sure it has a process all to itself....so that's probably a security measure come to think of it.  

    have had so much trouble of late, on the paranoid side.  so jumped from 'casual user' into 'time to figure this thing out.'  cutting to the quick ..... anyone know how to find out which svchost port (group of local service services) the sstp service is supposed to be running on?  that's my main question.  

    the remote access connection manager is the main one i need to get going, for the verizon WAN connection to work (VZ access manager also gives me the 'unable to connect 711 error)....found the remote access connection manager that i need to be ON, but won't start (which after search find out THAT error is because sstp needs to be on), Rasman has its logon account group set to 'system.'  while the sstp i originally found set to 'local service.'  IF they run on the same svchost process, which assuming they do since the dependency of connection manager on sstp .... could the main problem in these services not starting, be that they are listed under different logon groups, while denoted in the registry as using the same process?  but then what process is running, that is preventing sstp from launching?  because have tried changing the service to 'system' group, like rasman...but no go.

    you gotta luv that generic answer from MS telling you to stop your third party SW with msconfig.  not running a program is not going to change the registry, so kinda funny ...it's like the first answer their bot comes up with.  and even if you find exactly what third party software changed the registry values, well that doesn't change them back or even tell you what key is involved.  and i don't know many people that keep software on their computers that they don't need.  MS must just want the info so they know which butt to kick....

    but i seriously want to find a solution to this, so that i can run my WAN off the laptop when WIFI isn't available.  

    and bet you're wondering why i bother....and why am making such a detailed comment?  i CAN'T reinstall Vista .... whatever happened with windows SE security that i took for a test spin....something wiped out all the install files (my bet is microsoft security essentials activated a virus by finding it, which the virus then changed SE settings to automatically delete problems, and then used microsoft security essentials itself to delete personal files and system programming), and when trying to reinstall Vista, it stops halfway and says it can't find the files it needs, even though they are all there.  it's a long story....but i had a 500 gig external drive networked between XP and vista laptop .... and for some gosh-awful reason, every time i have an install or uninstall problem (due to the missing msi files), the install manager is looking for its missing files on that drive.  there's more....but whatever.

    i tried bringing it up in forum with its own question, and that same bot told me "this is not a windows issue, and contact gateway."  either some malware or windows bug won't let Vista install, and it's not a concern of windows.  ok, whatever.  and of course, gateway says contact windows, and then gateway tries to sell you a refurb job, when for a hundred dollars more you could go to best buy and get a brand new one.  which it sounds like i might still have this same problem with windows 7.

    don't doubt that the issue might be caused by third party software, but it's the registry entries that have to be wrong....that maybe got changed somehow.  (have found itunes to be a fun one with that when it comes to the dvd)  even if you uninstall certain software, few clean up after themselves.  

    what i DON"T get ...is IF windows can sit there and tell me, that the SSTP service can't find the interface .... why can't it tell me WHY?  like how much time would it have saved me, if on the error when starting RASMAN, it just said 'sstp needs to be running to start this process' .... how hard is that?  and if something has an error number .... why isn't there a directory with the error number and step by step instructions.  i mean.....did they just pull up 1717 and say 'that sounds like a good thing to call it?'  same with the 711 error ... and maybe i'm missing something.  but it shouldn't be this ....confusing.  it shouldn't be this hard to find the answers to this stuff.  yea, i'll rage....but when you see others going through the same thing....and then when you google it, two out of three of the sites you check, are these copycat things working to lure you so they can have one whopping hit more and vomit a tracking cookie into your browser.....

    and i'm a windows fan, but i'm tired.  am a graphic artist slowly working myself into web design, only to find that to have the tools, am having to give myself the education of an IT professional.  and it's happening to all of us ... going to forum after forum after forum, you get hints of the desperation.  and from what i can tell, even with customer service emails, the 'helping' professionals are bots, delivering canned suggestions.  i could be wrong, but that one comment saying to use msconfig, have seen it at least a dozen times already, the same comment used for other issues.  and what's really scary, is when you see a user in a forum come up with a fix, and then see it 'adopted' by the IT professionals at MS or adobe or whatever.  shouldn't it be the other way around?

    and i know i make stupid leaps, and stupid ideas and stupid hopes when it comes to fixing this or that.... but thing is, we're all becoming research professionals, too.  lol....how many hats do we need?  and you read some AWFUL ideas, and some that are even obviously malicious with hopes that you screw up your system or weaken your security.  it just shouldn't be like this.  if we ran our daily lives the way this 'fix it and pray' is done on the internet .... you each would be working to build the biggest, toughest car and driving in an exact straight line to work, running over anything and everything in your path.  there would be no roads....no city planning.  with crooks on every corner ready to hit you over the head and steal your laptop. oh, but of course there would be no corners.  and that's all i have to say about that.

    well....one more thing.  Those with plenty of money....resources....are doing fine.  heck, from what i can tell, they aren't even doing their own jobs.  and it's the poor folk, the ones that would rather not spend their grocery money to keep their computers maintained .... they are the ones hashing things out in forums and helping each other find the solutions.  and i see this huge class discrepancy, where even the CHOICE to go to a different operating system is available only to those with the extra money for it.  guess should have drawn a picture and saved the words.  and have seen enough forums, to know the little snot comebacks for anyone who dares to actually EXPLAIN what is going on with their machine.  i know how it works, and i don't care.  tell me i'm stupid ... a fool.  i already know that.  because i'm here.

    if i'm willing to take the time, and say 'hey....anybody else getting tired of this?'  then it's my time to waste.  sorry if i wasted yours to read .... but my chest is lighter.  

    now....anybody got any ideas on what 1717 REALLY means?  the thread is a couple weeks old....but if i find anything, i'll be back




    Thursday, February 25, 2010 7:43 AM
  •  i can't tell which svchost launching to check.  all it says on properties of sstp, is that it's ~k svchost.  but don't know how to determine what port.  because if i could know what 'other services' are using the same svchost process, then could create a monster password attached to an account

    FYI, you can get a little more detail by showing the command line column in Task Manager...  Each of the svchost processes is started with a different command line.  Look in the View - Select Columns menu.  That's as well as I've been able to break it down.


    you gotta luv that generic answer from MS telling you to stop your third party SW with msconfig.  not running a program is not going to change the registry, so kinda funny ...it's like the first answer their bot comes up with.  and even if you find exactly what third party software changed the registry values, well that doesn't change them back or even tell you what key is involved.  and i don't know many people that keep software on their computers that they don't need.

    To be fair, nowadays a majority of people are just bopping around on the web downloading everything that's even remotely interesting, and even stuff that they don't know about because Internet Explorer just allows everything to install from any web site.  Microsoft made that bed, by allowing Add-ons, and there's probably no turning back no, but it really is the malicious or just plain not so smart people out there who write the software that mucks up the computer for the most part.  And in a surprising number of cases figuring out what's running on the computer that shouldn't be and disabling it - or better yet never allowing it to install - makes Windows run as it should.

    Perhaps the trouble you're having is that you're interested in using the computer to get work done and that's simply not the direction the operating system is heading.  I feel your frustration as well.

    -Noel
    Thursday, February 25, 2010 12:40 PM
  • thanks for the info on taskmanager ..... had found you could expand the fields for something else i was doing, but didn't think about doing that for this.  

    and if my problems were...like sticky operation or not responding, then yea, it's usually third party software gumming things up.  very much agree on that, and any proof a person needs is to start with a fresh slate on a full system recovery and remember the days before you added anything.  and i get why the ms bot delivers the standard 'disable all but microsoft start up.'  their programming and parameters for the bot could be improved.

    and always realize, that sometimes messing around with the settings hoping for better, just makes things worse.  am willing to acknowledge that very well might have torpedoed my own machine.  a little knowledge is a dangerous thing.  

    sort of gave up on getting the RASMAN to start, and debating about contacting Verizon to see if they have any ideas. 

    have noted when working with the controls, that windows has 3 or more different programs operating to determine if a service or process launches at startup.  and on my machine, they don't always sync.  if disable something using administrative tools services, it doesn't show disabled on msconfig.  if enable something on msconfig, it doesn't show or carry into the .... 'user-friendly version' that likes to announce 'windows has stopped certain programs from running.'  

    guess what is really frustrating, is that am not one of those to be downloading anything and everything.  would be fun, to not care and just see an ad and click on it ... or anything that happens to interest you.  wish it worked that way.  but even clicking on links that a search engine offers can be risky.  have always been cautious leaning to the point of ____....lol....and so a little 'f-me' that have wound up with it this way.  

    studied programming YEARS ago ... before the internet existed.  and all wanted to do now was work on visuals and html coding ... maybe learn some java and sql.  here am going through files trying to read machine language and encryptions, to the point where can see what they're doing and it's a little scary how unorganized .... like there is no one oversight --a single oversight body--working to see there is consistency from one MS entry to the next.  then you get this thud feeling, and realize it's a miracle the thing even starts.  not saying that as a BAD thing, and realize that for any system to allow programming added to it in the first place, there has to be a built in element....flexibility....that allows for additions.  but it's like at the core of things, that flexibility is what is being used by the developers to expand their own foundations.  

    really don't know how to explain, but i would have done it differently.  like you have the BIOS, and then it launches the octopus ... that grows more and more legs.  and is all designed for power plays....allowing outside installed service to modify the parameters of a system process.  there should be a separation, on the OS level, of a fully functional and perfected system.  sealed .... and then on top of that, the system that allows additions.  with the communication and encryption between the two, based on whatever individual password the user enters.  then nobody could break it .... and every single machine with a different password would be using different encryptions to communicate locally between the added-software OS and the main system OS (like, if your password was BUTT222---encryption program would take that as a command and go one up for B, 2 down for U, etc... could designate a set number of characters needed to make the programming easier, like your password must be 10 characters long.  for networking machines, all they would have to do is have the same password!  and then any 'security' updates would deal with one thing: changing the one to 4, the 2 to 9, etc.).  And, the storage for that password would be on the main system OS, with no discovery possible from added programs.  and it would be the one and only changeable programming within that sealed main system OS.  so there's only one door ... any problems whatsoever in the main functions, you know where it is.  and you know what needs to be done.  and then of course, what is decided as far as functions and included programming for the OS, is what causes it to grow and create different versions for sale.  NOT like now, and growing because 'needs improvement.'  with 'get the better windows7.'  instead: "get the new windows developer edition, now built in with adobe cs4."  "get the new windows media edition, now built in with cyberlink9"  ....BUT, the OS would not be available for separate install.  the new operating systems would be available only when buying new machines.  so the software OS development more directly helps move hardware.

    in fact, they could create a perfected system, and have a plugin interface for added programming.  so you want to be able to work web design, like with adobe dreamweaver...but not ready to buy a new machine with windows developer built in?  you buy the plugin external drive. (or there could be like a blockbuster-windows, where you could rent the program to try it (and don't know if you can see, but that would open up the market for software developers...to not 'need approval' and would simply need a good product to sell))  rather than adding software directly to a machine, and having the software doing the system programming ..... it changes nothing on the main OS, not even the plugin interface.  having problems?  remove the software external plugin drive from the usb drive, and you're done.  return it to the software manufacturer for satisfaction!  lol....of course, windows wouldn't need so many job openings, for trouble shooting and adding stuff all the time.  but it would make the user end a little less aggravating.  the consumer is getting jerked, and this ability built into the current system to pass the buck, has got to stop.  when i first got my laptop...it had a nice new vista media center built in that couldn't run off the hardware specs and crashed 9 times out of ten.  up the Ram, and now it's 5 times out of ten.  so WHERE do they get off advertising that they HAVE these functions?  but we all know the dance involved if you attempt to confront them.

    and if hardware manufacturers wanted to play ball and promote certain programming, they could still do that by simply including different programming sticks with their machines.  how redundant is it, to install Office like it's a gift, when you can download it online for the same trial period?  and speaking of that ... you could have trial period program sticks, that include a timed hardware function to self-destruct when that trial period is over.  sure as heck would beat the key business, and key generators getting around that and all.  to download programming off the internet....could have a separate piece of hardware ..... a downloader ....built in with an uncompromisable screening process.  and IF it gets compromised, you throw it out and buy a new one.  better than having to trash an entire machine.  and if your teenager does it, make your teenager go to work and buy the new one.

    on software developer end .... there are already enough system processes developed now, that they can do just about anything.  i mean, how many word processing features does a person need to create?  it's like yes, some of us can just jump in and figure out how to use a program.  others can't do that....they aren't wired that way.  like my grandma always had to have me set the microwave clock for her.  so all this nifty stuff they are working on for people to implement....half of the people can't even use.  again, it's like an elitist mentality, leaving a certain amount of the population out of the loop.  so far, the only one i've seen that has it down right, is easydvd, and there's a freeware cursor making program that's really close.  and i've looked at A LOT of programs.  don't think it's going to hurt the developers to have a set amount of interactive designations dictated by the OS system to work with.  the difference, would be windows would be saying 'here they are' rather than 'what do you need--i'll think about that if i find a deposit in my personal account tomorrow' .  newer machines could have access to newer functions and more complicated programming.  like you want the new adobe CS5?  need at least a windows 11 or higher to run the program stick, or can purchase the new machine with windows developer OS.  and the industry could continue to grow.

    the only problem would be the hardware end of things ... the ability to come to a decision.  rather than having 20 different ways to connect to a motherboard.  now...solidifying that might curb development, but they are reaching an apex for what they can do anyway.  if windows is going to run the show, just run the show.  pick and choose which manufactured parts are best for use with windows operating system.  instead of licensing the software to work with windows, let them go and fly....and get on the ball and start requiring a licensed approval for every element of hardware built into a windows system, meaning it gets numerous trials with the version of windows it's made for, and meets a certain consistency.  and that includes everything....sure, let them create what they want and give people options ... but IF you are a consumer concerned about quality, look for the mouse or keyboard or monitor or external drive that has a seal on it that says it's approved by microsoft.  in other words....you won't NEED to have the little windows approval symbol on software products, because if any software doesn't meet standards, it simply won't function. and the clear blame lies with that third party software manufacturer, not windows.  and IF there are numerous malfunctions in a windows-approved hardware, the consumer could go to that hardware manufacturer WITH  windows as their muscle and wingman.

    and for the computer manufacturers...IF they want to use a certain untried hardware component brand (like so and so from tokyo has come out with a new function for a dvd player), have them required to list it on the case as experimental and windows approval pending.  so the consumer knows they might be getting something new, but are made aware of the risk.

    i'm tired...and this is what i see:  such and such hardware manufacturer used to play ball, but now they didn't let MS CEO win in the last golf game, so MS no longer contributes to help said hardware function.  then we end up with this retarded domino effect, where it's the customer that's getting burned.  and you're not going out to buy new product because it's better....no, you're going out to buy something that you hope can function as well as the last one, that THEY destroyed. 

    you can watch the petty plays and various wars .... and see this software giant make allies with that software giant, and then buy out a third one that is linked to the leading hardware manufacturer.  and it's all very entertaining, i realize that.  but some of us are tired, and just want to get some work done...like we were saying.  the consumer falls right into it, because if you have half a brain you can determine how to make the various things jive...and it's an ego elevator.  but wouldn't it be nice if they all just worked right in the first place? like just because i CAN learn the details of OS programming, doesn't mean i want to.  i have better things to do, and put in my head.

    you go out and try to research what are the best hardware options....and it becomes apparent that all of them have potential problems.  as far as brand recognition, there is none.  you get the person that had a bad experience with Dell, they won't go back to Dell and tell people don't get Dell .... but how are they supposed to determine that an HP is a better choice, when their neighbor had the same bad experience with an HP and says the same thing?  and you have to WEIGHT the number of bad experiences you note, with the distribution and popularity of the brand concerned.  because yea, you hear a lot of trash on Dell, but it's also one of the biggest office pc suppliers. 

    it's like you might as well have the greeters at best buy tie a blindfold around you as you walk in .... spin you around a few times, and whatever you end up pointing to is the computer to get.  (as long as it's not a Mac)   i'm at the point where i'm looking at country of manufacture ... like they did back in the 40's.   turns out so much i have now is from china, i should qualify for citizenship.

    that's what i see, and as far as i'm going to go on figuring things out.  like i said, it shouldn't be this way.  if i didn't know better, i would think they designed the whole thing with holes on purpose.  but that's the kind of world we live in.  yes, it creates lots of jobs, but let's put the security programming business out of business.  and then all those boys living in their mama's basements with nothing to do but wreak havoc, can stumble out to see the sunshine.  go off to fight real wars where they belong.  it's enough.  you all have made enough money off of this....start doing what's right.

    and again ... apologies for wasting anybody's time for the prolific nature of the rambling.  hoping it finds an ear, because not likely i'll stumble into an MS board meeting any too soon.

    ~binkybrain



      
    Saturday, February 27, 2010 2:54 AM
  • Same issue in windows 7 ultimate, it was working just fine on last friday (I mean 3 days ago), now its showing up this issue. I called MS on this and we tried restoring before 4 days, it didn't help. I think I followed everything whats suggested in this forum and it didn't fix the problem. Hope this get addressed asap.

    Hi JeganMCPD, Did you ever get a solution for this?

    I have Windows 7 Ultimate 64-bit, On Thursday (4 March 2010) evening I connected onlie (normal PPPOE connection) and yesterday (Sunday 7 March 2010) I tried connecting as normal using connection manager and kept getting the "Unable to start Remote access connection manager service at this time" error message, I tried to recreate the Connection but likewise when trying to test it does not connect.
    when trying to start the service Secure Socket Tunneling Protocol Service I get the error 
     "some services start and stop automatically if they are not used by any other service" The problem is this is the one dependant service for RACMService.

    I did, on thursday, allow windows to do all its updates as needed Due to the fact I just formatted and re-installed windows, so there should be no updates missing.
    Can I please get some urgent assist on this error please. It would be greatly appreciated.

    -Digi
    Monday, March 8, 2010 6:23 AM
  • Hi DigiZA, Yes I did found a fix and here is the detail I posted in the other links similar to this one....

    Found the fix, its related to Windows Event log not starting causing error 4201 and that leads this service not to start....

    So follow the instructions...

    Renaming or deleting the following folder seems to work for some users:

    C:\Windows\System32\LogFiles\WMI\RtBackup

    REF: Event log error 4201 - ERROR_WMI_INSTANCE_NOT_FOUND (a helluva great thread)

    1) Used msconfig to switch to safe mode boot
    2) Booted to safe mode
    3) ran cmd.exe as an administrator
    4) typed "cd C:\Windows\System32\LogFiles\WMI"
    5) typed "rename RtBackup RtBackup2"
    6) Used msconfig to switch to normal boot mode
    7) Reboot and found event viewer working

    That fixed the issue.

    Here is the link as well...

    http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/e2c218ad-8637-49ee-8023-50eae0e4ddcb
    • Proposed as answer by DigiZA Friday, March 12, 2010 8:13 AM
    Monday, March 8, 2010 3:10 PM
  • LOL, system protections so sophisticated that the system is protected from itself.

    I thank my lucky stars for the seminar I attended wayyyy back in the late '80s where I learned all about permissions and ACLs and stuff.  I have to say, it's likely all beyond the ability of non-computer techies to understand.  It's no wonder people have such problems with permissions and ownership.

    -Noel

    Monday, March 8, 2010 10:52 PM
  • Thanks JeganMCPD I will be trying this this evening, Heres Hoping :P
    Thursday, March 11, 2010 1:21 PM
  • Worked perfectly,

    Thanks JeganMCPD, (just a side note for anyone trying this, the reason your using MSConfig is because you need to go into SafeMode Minimul) the reason being it does not allow windows to use the RTBackup folder so you can acutually rename it.

    :P so normal safe mode does not work :P

    Thanks again for the assist on it.

    -Digi
    Friday, March 12, 2010 8:15 AM
  • Noel, I'm not sure if you can help me, but I had written a question re: Remote Access Connection Manager. When using the plug-in provided by Alltel, a Quicklink Mobile, Pantech Qualcom UM 175 AL. the message "Connect failed - could not start the Remote Access Connection Manager service in time".  This is a Satellite connection and it is using their (Alltel's) "cell phone" like number to get online access via the satellite modem, (I am guessing). There is a phone # associated with it.  I recently installed Windows 7 and it was working fine for about a week. Then it started giving that message above. The Alltel techs said that I would need to contact a "Telephony Services" Windows technician to provide the way to repair.  Whatever you may be able to assist would be appreciated. 
    Thursday, March 18, 2010 10:38 PM
  • This did it. Thanks Jegan. Didn't know Event Manager could screw up so many other processes.

    Actually, normal safe mode worked just fine.

    Monday, March 22, 2010 2:08 AM
  • I went through this thread...I had the exact same symptoms...turns out I had the Windows Event Log service disabled (I think I read this tip somewhere on how to make your system faster) and this lead to the other services give me the error 1068 The dependency service of group failed to start.   Once I enabled the Windows Event Log and started the service, I was able to start the other services just fine
    • Proposed as answer by pratz09 Monday, September 3, 2012 3:38 PM
    Saturday, May 1, 2010 5:22 PM
  • Thank you so much!!! I've been looking forever how to fix this!
    Saturday, May 22, 2010 10:46 PM
  • This was done on Windows 7 Professional 64 bit Operating system with a Pantech UM185 USB modem.

    I have found a workaround for the RACM service not stating. This is a WORKAROUND!, not a fix. If you are just trying to get to the Internet for surfing or checking HTTP mail this will work. If you are trying to establish a VPN connection back to a secure network such as your work office, this is NOT an advisable workaround.

    1) You can remove the Secure Socket Tunneling Protocol dependancy from the RACM service. This will allow the RACM to start, allowing your internet connection to work.

    2) Open Regedit and go to HKLM/System/CurrentControlSet/services/rasman

    3) Right click on the key and select "Export" save teh key somewhere for restore purposes if you want to revert back

    4) After saving the original settings click on the value "DependOnServices"

    3) Remove the "sstp" value from the value, leave any others that may be there.

    4) restart your pc

    5) Upon bootup verify the RACM has staarted, if so try you internet.

     Note: Still looking for the 'REAL' answer to the sstp issue. I will post back if I ever find it.


    in the wind... he's still alive
    • Proposed as answer by driv4r Sunday, November 2, 2014 11:12 PM
    Friday, June 25, 2010 4:14 PM
  • I have been having this same problem on W7 32 bit

     

    trying to setup my moms computer with a newly installed OS, she uses one of those bell 3G turbo sticks (U760)

     

    The only solution so far that has worked for me was as PGmatthews suggersted, and removing the sstp dependencies

     

    hoping someone has worked this out yet?

    Wednesday, July 14, 2010 4:05 PM
  • I have tried this suggestion as well as renaming RTBackup and nothing works.  Running W7 - have a Verizon USB 760 wireless modem which used to work perfectly until last week when it all stopped.  Device is recognized but when I try to connect i get the Error 711 " can't start remote access connection manager in time." 

    Someone please help - I am almost dead in the water.  Is this a Windows 7 problem or a problem with the Verizon modem?

    Thursday, July 22, 2010 9:25 AM
  • Hi All Fellow Suffers,

    Issue Resolved

    I am running Windows 7 Ultimate (fully updated) and have experienced the problems with Error 711, Error 1068 and not being able start the service "Remote Access Auto Connection Manager" (RAACM) because the service "Secure Socket Tunneling Protocol Service" upon which RAACM is dependent would start and immediately stop. The problem became evident when trying to use ICS (Interconnect Connection Service) and a Huawei Wireless Broadbroad USB Data Modem - I am not saying these applications were the cause of the problems, only that when I tried to run them that the problem existed.

    After scouring Google and numerous forums for solutions I finally resolved the issue by following a suggestion to use my original Windows 7 DVD to do an upgrade installation of Windows 7 over the installed Windows 7. Once I had completed this (which took about 5 hours after 12 or more hours of unsuccessful sleuthing) the services "Remote Access Auto Connection Manager" and "Secure Socket Tunneling Protocol Service" both started correctly and the apllications that had been failing worked.

    Going the Windows 7 upgrade route appears not to have broken any other applications, although the process did warn me to uninstall three programs before doing the upgrade and then to reinstall them after the upgrade was complete. I did uninstall the nominated programs but haven't bothered re-installing them as I decided I don't need them. 

    Good luck

    Tuesday, July 27, 2010 10:39 PM
  • Jegan,

    I am trying to follow the steps you have listed, however I am getting an access denied error when trying to rename those files in safe mode.  I am selecting safe boot minimal from the msconfig window.

     

    any ideas?

     

    • Proposed as answer by BigBaboo Sunday, September 12, 2010 3:37 PM
    Tuesday, August 24, 2010 3:28 PM
  • kjs00333,

    Just had this problem and ran into the same problem you did with file permissions.  I found an easier solution.

    Go into "Services" and start Windows Event Log as Sriniz suggested.  I found the fix independent of his suggestion but then saw it when I came back here for the same reason you did.  This fixed the problem for me.

    Sunday, September 12, 2010 3:41 PM
  • Thanks to posters in this forum, in a few others, and through some of my own research, I was just able to resolve my issue where Remote Access Services would not start so I could run Verison's VZAccess manager and my internal broadband modem.

    I had run into the 711 and 1608 errors trying to start the services, just as did everyone else.  Then I read about issues with the Event Manager and RtBackup, which prevented RAS from starting.

    When I realized that the RtBackup folder was undeleteable, I looked for an unlocker program.  Found Emco and their UnlockIT software, a free download.

    http://www.emco.is/

    Within a simple UI, it allowed me to change the rights for the RtBackup folder and delete it.  [I had already deleted its children, which were accessible before this.]

    I rebooted, checked all the RAS services and dependencies, now working properly, and then with baited breath tried VZAccess again.  It worked without any failure messages or complaints!

    In about two hours' worth of calls to Verizon support, they didn't even have me check the RAS services.

    In about 3 hours' worth of calls to SONY support, they were unable to delete the RtBackup file.  I was told that I'd need to reinstall Win 7 Pro, which would require a complete rebuild of my laptop.  No way!

    I realize each situation is different in this sometimes challening Windows world, but if this post helps some of you, that's a good thing.

    Happy holiday season 2010!

    Friday, December 24, 2010 8:18 PM
  • Hii..

    you know I ran into this problem several times.. and each time I googled it..without any help, and in the end, each time I had to reinstall my windows..

    I just want to thank you so much for the help.. it was so easy and quick.

    thanks sooooo much!

    Saturday, February 19, 2011 5:55 AM
  • Hi

     

    I am still having trouble with my usb760 modem and having the error.  I tried doing the registry thing and wont let me write over.  and tried renaming the rtbackup without luck.  It says i have no rights and also i used the unlock it program with no luck.   any other things i need to try to get these to work.

     

    Thanks

    Lane

    Thursday, March 31, 2011 4:41 AM
  • Im also gettin the same problems. Tried everythin posted in this thread but all in vain. Nothing worked for me. Im using Win7 ultimate 32bit. Any More Suggestions Pls. Thankss...!
    Sunday, April 3, 2011 10:04 PM
  • anybody have any ideas?   I am  pulling my hair out trying to figure this out and one not this is a fresh reinstall.   Here i a link to what i am having trouble with http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/i-am-having-trouble-with-windows-7-and-using-a/c66dc6d0-9858-e011-8dfc-68b599b31bf5

     

    Also tried all the things on this page too and still no luck.  

     

    Thanks

    Lane

    Wednesday, April 6, 2011 1:02 AM
  • hello...

    i might help you on this kind of a problem, i was once a victim of this "remote access connection manager" problem,

    to start,

    secure a virtual os like Hiren Boot CD or any Virtual OS that can boot at startup, here i used Hiren's using Mini XP...

    take not the folder location: in your windows 7 "windows" folder... go to "windows/system32/logfile/wmi/rtbackup".. the fies here should be the case... don't delete because you may resolve the problem (by deleting all files and restarting) but anytime soon windows 7 tries to renew these files every time the os starts (on the following restarts) the problem would still come back. i got a better way to eliminate the chaos.

    secure a bootable Virtual OS.

    when you have secured a bootable cd or usb that has virtual os (like mini XP's hiren) start your computer and use you bootable OS. i used Mini XP... when mini xp has reach its virtual os window ... go to the location which i stated above "windows/system32/logfile/wmi/rtbackup" (depends on your default main windows folder).

    now... rename rfbackup folder into something else like rtbackup_2 or any of your choice... and then your dopne... restart the PC to your normal mode... then all hopefully will work hehe...

    god bless, regards

     

    bdw... some forums suggested not to delete this folder rtbackup... but i tried to experiment it by renaming and there i got my answer... hope i was able to help...

     

    windows 7 os has  i think an auto fix folder creation , that might be the reason


    Monday, May 2, 2011 1:45 AM
  • thanks jeganMPCD

     

    your way work for me, rename rtbackup

    but in safe mode i still can't rename rtbackup, then i tried using  live CD and renaming rtbackup...

    viola... hehehe

    Wednesday, July 27, 2011 7:43 PM
  • Hi DigiZA, Yes I did found a fix and here is the detail I posted in the other links similar to this one....
    Found the fix, its related to Windows Event log not starting causing error 4201 and that leads this service not to start....

    So follow the instructions...

    Renaming or deleting the following folder seems to work for some users:

    C:\Windows\System32\LogFiles\WMI\RtBackup

    REF: Event log error 4201 - ERROR_WMI_INSTANCE_NOT_FOUND (a helluva great thread)

    1) Used msconfig to switch to safe mode boot
    2) Booted to safe mode
    3) ran cmd.exe as an administrator
    4) typed "cd C:\Windows\System32\LogFiles\WMI"
    5) typed "rename RtBackup RtBackup2"
    6) Used msconfig to switch to normal boot mode
    7) Reboot and found event viewer working

    That fixed the issue.

    Here is the link as well...

    http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/e2c218ad-8637-49ee-8023-50eae0e4ddcb

    Oh my god thank you so much finally after literally months of searching i found a solution that work! You sir deserve a cookie :) 
    Saturday, August 20, 2011 3:22 PM
  • Hi DigiZA, Yes I did found a fix and here is the detail I posted in the other links similar to this one....
    Found the fix, its related to Windows Event log not starting causing error 4201 and that leads this service not to start....

    So follow the instructions...

    Renaming or deleting the following folder seems to work for some users:

    C:\Windows\System32\LogFiles\WMI\RtBackup

    REF: Event log error 4201 - ERROR_WMI_INSTANCE_NOT_FOUND (a helluva great thread)

    1) Used msconfig to switch to safe mode boot
    2) Booted to safe mode
    3) ran cmd.exe as an administrator
    4) typed "cd C:\Windows\System32\LogFiles\WMI"
    5) typed "rename RtBackup RtBackup2"
    6) Used msconfig to switch to normal boot mode
    7) Reboot and found event viewer working

    That fixed the issue.

    Here is the link as well...

    http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/e2c218ad-8637-49ee-8023-50eae0e4ddcb

    Replicated the issue, last friday I manually disable some service that I thought was not important and the stopping the "Windows Event Log" Service do trigger the error! Thx Jagen for your input!!! It save me hours of troubleshooting the error :)

    PL.

    Monday, September 12, 2011 1:34 AM
  • You Are the best of the best my friend , i once before had to install a new windows for this damn issue
    way to go man

     

    Many Thanksssssssssssssssssssssssssssssssssssssssssssssssss

     

    Hisham Amin

    Sunday, October 2, 2011 8:11 PM
  • Thanks for the solution, it worked
    • Edited by Titan32 Wednesday, November 2, 2011 9:54 AM
    Wednesday, November 2, 2011 9:52 AM
  • Cooooolllllllll Thank you very much. You solve my problem........
    Friday, December 9, 2011 7:19 PM
  • you are awsome, been clicking from one forum to the next, this finally worked!

    thx a lot

    Monday, December 26, 2011 8:52 PM
  • Well for those who has a VPN issue and tried everything on this forum I suggest another tip. They're right, the event log service is the culprit. Go to C:\Windows\System32\winevt\Logs and delete the files that appear to be to large. Try to start the event log, SSP, and connection manager services, and you should be good to go.
    Tuesday, July 16, 2013 4:07 PM
  • Well I went through a lot of posts and I finally figured out that I had, last week, disabled Windows Event Log service. Turn that on and Joy to my World. That was the cause for all my grief.
    Hope this helps.
    Friday, December 6, 2013 5:54 PM
  • import the registry? do you mean i should import some other's registry?
    Monday, January 20, 2014 2:10 PM
  • I bet you can't open the Event Viewer in Administrative Tools too. I found out that Windows Event Log was disabled. So in case to solve all this, go to Control Panel>Administrative Tools>Services>Windows Event Log (right-click>properties>startup type if disabled turn it on to automatic). Enabling this unblocks the opportunity to Enable/start the Remote Access Connection Manager and Remote Access Auto Connection Manager. It worked for me.
    Monday, February 3, 2014 1:24 AM
  • Hi, Thankx for the solution, it fixed my problem.
    I just wanted to ask that is renaming the folder safe?
    No change as such has occurred just that the programs which I used to run certain files has reverted back to default programs. Example for most of the video formats VLC was the program, but now automatically it has changed to Windows media player.

    Thankx.
    Tuesday, February 11, 2014 12:21 PM
  • right click the service that you want to start an click on properties. go into the dependencies tab and make sure that all the services that this service need are all running.
    Wednesday, March 12, 2014 1:08 PM
  • And how exactly do you do that?
    Tuesday, August 19, 2014 11:29 AM
  • This was done on Windows 7 Professional 64 bit Operating system with a Pantech UM185 USB modem.

    I have found a workaround for the RACM service not stating. This is a WORKAROUND!, not a fix. If you are just trying to get to the Internet for surfing or checking HTTP mail this will work. If you are trying to establish a VPN connection back to a secure network such as your work office, this is NOT an advisable workaround.

    1) You can remove the Secure Socket Tunneling Protocol dependancy from the RACM service. This will allow the RACM to start, allowing your internet connection to work.

    2) Open Regedit and go to HKLM/System/CurrentControlSet/services/rasman

    3) Right click on the key and select "Export" save teh key somewhere for restore purposes if you want to revert back

    4) After saving the original settings click on the value "DependOnServices"

    3) Remove the "sstp" value from the value, leave any others that may be there.

    4) restart your pc

    5) Upon bootup verify the RACM has staarted, if so try you internet.

     Note: Still looking for the 'REAL' answer to the sstp issue. I will post back if I ever find it.


    in the wind... he's still alive
    This is easily the best answer as it's actually the only solution that works! A couple of months ago I spent about a week trying pretty much all other solutions (including but not only those here) without any success. After changing the registry as quoted my internet connection (PPPoE) has been working a treat for months! You rock PGmatthews (y)
    Sunday, November 2, 2014 11:17 PM