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Intermittent sleep on New Dell Laptop fails RRS feed

  • Question

  • Dell Latitude E6510 4GB Laptop.  W7 Ultimate x64.  Randomly (1 out of 4 ish) refuses to sleep and then if left does a cold start when you hit the power button telling you it has recovered from a serious error.  This is a new machine.

    I normally know if it is going to suspend after a couple of seconds (5 or so), the disk light goes 100% for up to 30 seconds and then the power light pulses as you would expect.  If it isn't going to work, the disk light goes from 100% to intermittant fairly quickly, the screen goes black, but the disk like keeps flickering (I read as little bursts of activity) and it seems to do this for ages.  If I leave it on power, say overnight, I get in and no lights and it cold starts on pressing the button.

    I do run a  VM in VMWare that has a GB of RAM allocated.  I tried closing everything down and leaving all the disk thrashing settle before suspending (e.g. 5 mins), but it still seems to be a problem.

    My take on it is that something is refusing to let the laptop sleep.  I could do with a non-destructive work through list to help diagnose the problem OR tools that say what is still running.

    I have another problem for which I am about to do another post relating to BSOD (possibly skype) and another relating to Office becoming unresponsive and windows restarting it,  I think I should post them separately as they may be unrelatated.

    I have run the full (few hours) Dell Diagnostics that run outside windows and they say the machine is OK.  I am not really in a position to reformat and re-install as the machine is my 10 hours a day workhorse.

    TIA.

    Monday, July 26, 2010 3:28 PM

Answers

  • And another update.  It is now 5 from 5 at least, i.e. successful sleep resume.  Today I had just closed down VMWare and still managed to do it.

    So ZA or ZA + my machine are definitely looking like the culprit.

     

    I'm going to pass onto ZA and see what they say.

    Shame I have to closedown ZA before sleep.  May have to find a different firewall and AV.  Any suggestions for high quality, low impact service?

    I often have to connect in public wifi & 3g dongles.

    This has been my first forray into asking help in these forums & I am very impressed with the assistance I have received.

    JAC.

    • Marked as answer by Jason Chapman Saturday, July 31, 2010 1:42 PM
    Saturday, July 31, 2010 1:41 PM

All replies

  • Hi,
     
    Can you post any errors that you are receiving in the event logs,
     
    Start -> Search box, enter eventvwr and press enter, we are looking at
    System Logs\Application and System Logs\System
     
    Additionally, can you post any files in C:\Windows\Minidump to Windows
    Live skydrive,
     
     
    and post links to this thread so that someone can take a look at them
    with the Debugging Tools for Windows?
     

    -- Mike Burr
    Monday, July 26, 2010 10:31 PM
  • Mike,

    Thanks for taking the time to reply to this and my other thread.  Here is the latest from today.  I had just run the diagnostic gathering tool suggested by Dell and it had failed to finish: DellAnalyse.exe.  So this may be a red herring.  I've also added the last x9f error as well.  I have uploaded the minidump and the reliability history at:

    http://cid-9bd3f986a71fcc33.skydrive.live.com/redir.aspx?resid=9BD3F986A71FCC33!109&Bpub=SDX.Docs&Bsrc=GetSharingLink

    I'll take a look at the eventviewer.

     

    Source

    Windows

     

    Summary

    Shut down unexpectedly

     

    Date

    ‎27/‎07/‎2010 18:00

     

    Status

    Report sent

     

    Problem signature

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.1

    Locale ID: 2057

     

    Extra information about the problem

    BCCode: 9f

    BCP1: 0000000000000003

    BCP2: FFFFFA8004407A20

    BCP3: FFFFF80000B9C518

    BCP4: FFFFFA80047926C0

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Bucket ID: X64_0x9F_3_SETPOWER_IMAGE_NETw5s64.sys

    Server information: af725179-afda-4ecd-b1c7-1a792975ded8


    ---------------------------

    Source

    Windows

     

    Summary

    Shut down unexpectedly

     

    Date

    ‎18/‎07/‎2010 08:58

     

    Status

    Report sent

     

    Problem signature

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.1

    Locale ID: 2057

     

    Extra information about the problem

    BCCode: 9f

    BCP1: 0000000000000003

    BCP2: FFFFFA8003A504D0

    BCP3: FFFFF80000B9C518

    BCP4: FFFFFA8006C4EE50

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Bucket ID: X64_0x9F_3_QUERY_POWER_IMAGE_tcpip.sys

    Server information: b38f23bb-6b86-464c-a0b6-9923403f9e27


    Tuesday, July 27, 2010 6:01 PM
  • Hi,
     
    This appears to be due to a network driver, Netw5s64.sys, I found this
    thread,
     
     
    about a similar issue that points to
     
     
    This thread recommends updating to the the latest driver for the
    wireless card.
      *******************************************************************************
    *
          *
    *                        Bugcheck Analysis
          *
    *
          *
    *******************************************************************************
     
    Use !analyze -v to get detailed debugging information.
     
    BugCheck 9F, {3, fffffa8004407a20, fffff80000b9c518, fffffa80047926c0}
     
    Probably caused by : pci.sys
     
    Followup: MachineOwner
    ---------
     
    0: kd> !analyze -v
    ERROR: FindPlugIns 80070005
    *******************************************************************************
    *
          *
    *                        Bugcheck Analysis
          *
    *
          *
    *******************************************************************************
     
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too
    long a time
    Arg2: fffffa8004407a20, Physical Device Object of the stack
    Arg3: fffff80000b9c518, Functional Device Object of the stack
    Arg4: fffffa80047926c0, The blocked IRP
     
    Debugging Details:
    ------------------
     DRVPOWERSTATE_SUBCODE:  3
     
    IMAGE_NAME:  pci.sys
     
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc117
     
    MODULE_NAME: pci
     
    FAULTING_MODULE: fffff88000f58000 pci
     
    CUSTOMER_CRASH_COUNT:  1
     
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
     
    BUGCHECK_STR:  0x9F
     
    PROCESS_NAME:  System
     
    CURRENT_IRQL:  2
     
    STACK_TEXT:
    fffff800`00b9c4c8 fffff800`030f11b3 : 00000000`0000009f
    00000000`00000003 fffffa80`04407a20 fffff800`00b9c518 : nt!KeBugCheckEx
    fffff800`00b9c4d0 fffff800`0308e6a6 : fffff800`00b9c600
    fffff800`00b9c600 00000000`00000001 00000000`00000000 : nt! ??
    ::FNODOBFM::`string'+0x292f0
    fffff800`00b9c570 fffff800`0308da26 : fffff800`03232700
    00000000`004893ac 00000000`00000000 00000000`00000000 :
    nt!KiProcessTimerDpcTable+0x66
    fffff800`00b9c5e0 fffff800`0308e57e : 000000ac`c2ce3dd9
    fffff800`00b9cc58 00000000`004893ac fffff800`03200808 :
    nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cc30 fffff800`0308dd97 : 0000001d`2bb87ac1
    0000001d`004893ac 0000001d`2bb87afe 00000000`000000ac :
    nt!KiTimerExpiration+0x1be
    fffff800`00b9ccd0 fffff800`0308adfa : fffff800`031fce80
    fffff800`0320ac40 00000000`00000002 fffffa80`00000000 :
    nt!KiRetireDpcList+0x277
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000
    fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
     STACK_COMMAND:  kb
     
    FOLLOWUP_NAME:  MachineOwner
     
    FAILURE_BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys
     
    BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys
     
    Followup: MachineOwner
    ---------
     

    -- Mike Burr
    Tuesday, July 27, 2010 9:52 PM
  • Also, ZoneAlarm has been known to cause both 0x9f and 0x7f errors:

    http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/795c2ac2-68d3-46eb-b23a-a510347619cf

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/e94de527-183f-4227-9749-072ba0e7769f

    I would suggest to uninstall ZoneAlarm and see if the issue resolves.

    As an alternative you could try the following hotfix:

    http://support.microsoft.com/kb/981180/en-us

    But it may be necessary to uninstall ZoneAlarm to resolve the problem. 

    • Proposed as answer by ebgulten Sunday, August 1, 2010 2:18 PM
    Wednesday, July 28, 2010 1:30 AM
  • ZA support informed me that shutting down ZA leaves nothing in memory and that it would have the same effect as uninstalling it until the next reboot or I start it up again.

    When I want to suspend I have been:

    Turning of ZA

    suspend

    Resume

    Turn on ZA.

     

    Now I can't do this all the time, only when not on LAN or on my trusted LAN, not on public wifi, BUT today has been a 3 from 3 suspend and resume.

     

    Yesterday a copied a 30GB truecrypt file and it blue up with a 7F BSOD.  After reboot, I close ZA and did the copy again and it worked.

     

    Far too early to say the culpret has been found.  When I am on 20/20 suspend / resume I'll report back.

    TIA all

    JAC.

    Thursday, July 29, 2010 5:23 PM
  • It is uptodate according to the dell website, but not according to another post.  I have to admit I couldn't find the correct driver on Intel's website.

     

    As I am testing ZA as the problem at the moment I am tempted to not do anything else other than monitor until it either is fixed by the lack of ZA OR breaks again and I am back to square 1.  I'll report back.

    Regards

    JAC

    Thursday, July 29, 2010 5:25 PM
  • And another update.  It is now 5 from 5 at least, i.e. successful sleep resume.  Today I had just closed down VMWare and still managed to do it.

    So ZA or ZA + my machine are definitely looking like the culprit.

     

    I'm going to pass onto ZA and see what they say.

    Shame I have to closedown ZA before sleep.  May have to find a different firewall and AV.  Any suggestions for high quality, low impact service?

    I often have to connect in public wifi & 3g dongles.

    This has been my first forray into asking help in these forums & I am very impressed with the assistance I have received.

    JAC.

    • Marked as answer by Jason Chapman Saturday, July 31, 2010 1:42 PM
    Saturday, July 31, 2010 1:41 PM
  • Holy crud... I just got the same error (code and type); just installed Adobe InCopy.
    Friday, April 1, 2011 8:01 PM