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Email Timestamp RRS feed

  • Question

  • Exchange 2007, Outlook 2007, I have an received email that the internet header is showing a total of 5 minutes to deliver. This email arrived at 4pm EDT/8pm UTC. In Outlook I have the "Sent" column in my inbox showing and that time shows 9:54AM, I can't figure out where it is getting that time from. I've included the header below.

    Received: from ams1-mh596.smtproutes.com (5.10.67.110) by mymailserver.company.org
     (192.168.300.1) with Microsoft SMTP Server id 8.3.245.1; Tue, 25 Mar 2014
     15:59:30 -0400
    X-Katharion-ID: 1395777534.81614.ams1-mh596 (0.0W)
    Return-Path: <callcenter@hrsa.gov>
    Received: from nihrelayxway.hub.nih.gov ([128.231.90.106]) by
       ams1-mh596.smtproutes.com [(5.10.67.110)] with ESMTP via TCP; 25 Mar   2014
     19:58:54 +0000
    X-IronPortListener: NIH_Relay
    X-SBRS: None
    X-IronPort-AV: E=Sophos;i="4.97,730,1389762000"; 
       d="scan'208";a="168113195"
    Received: from cesedge01.nih.gov (HELO mailfwd.nih.gov) ([128.231.90.107])  by
     nihrelayxway.hub.nih.gov with ESMTP/TLS/AES128-SHA; 25 Mar 2014 15:55:31
     -0400
    Received: from ehb-svc1.oitnet.local (165.112.137.119) by mailfwd.nih.gov
     (128.231.90.107) with Microsoft SMTP Server id 14.3.158.1; Tue, 25 Mar 2014
     15:55:02 -0400
    Received: from mail pickup service by ehb-svc1.oitnet.local with Microsoft
     SMTPSVC; Tue, 25 Mar 2014 15:55:44 -0400

    Tuesday, March 25, 2014 10:24 PM

Answers

  • Is the person that sent the e-mail somewhere in Great Britain?

    Date: Tue, 25 Mar 2014 13:53:56 +0000

    If your servers are in the -0400 time zone (EDT) and it's 15:55:44, and the sender is in the -0000 time zone (GMT) and it's 13:53:56, then there's a big discrepancy in time! I'd say to go fix the time on the client machine.


    --- Rich Matheisen MCSE&I, Exchange MVP

    • Marked as answer by pdunnigan Sunday, March 30, 2014 7:25 PM
    Saturday, March 29, 2014 6:24 PM

All replies

  • Hi,

    Does the emails received from internet delay in OWA? Please use OWA for testing.

    If it doesn't delay in OWA, it seems an issue on the Outlook client side.

    I suggest running Outlook under safe mode to avoid some AVs and add-ins.

    I suggest re-creating a new profile to refresh the caches.

     

    If the emails delay in OWA, please collect some warning/error message for the further troubleshooting.

    Also suggest using Message Tracking in Exchange 2007.

    More details in the following articles:

    Message Tracking in Exchange Server 2007

    http://technet.microsoft.com/en-us/library/cc539075.aspx

    Exchange 2007 Message Tracking (Part 1)

    http://www.msexchange.org/articles-tutorials/exchange-server-2007/management-administration/Exchange-2007-Message-Tracking-Part1.html

    Disclaimer:

    Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

     

    Thanks

    Mavis


    Mavis Huang
    TechNet Community Support

    Wednesday, March 26, 2014 1:59 AM
    Moderator
  • It's not a matter of it being delayed. The timestamp on the Internet Header is the same as the "Received" time in Outlook. It is the "Sent" time column that the user is using in thier Inbox that is off. My guess is that the "Sent" column can only be used for internal messages. 
    Wednesday, March 26, 2014 10:12 AM
  • Have you removed the "Date:" header from the message? I don't see it in the set of headers you posted.

    It's possible that the client machine doesn't have the correct time set (or a wrong time zone).


    --- Rich Matheisen MCSE&I, Exchange MVP

    Thursday, March 27, 2014 2:22 AM
  • Rich,

    Here is the whole header

    Pat

    Received: from ams1-mh596.smtproutes.com (5.10.67.110) by mailserver.my.org
     (192.168.1.9) with Microsoft SMTP Server id 8.3.245.1; Tue, 25 Mar 2014
     15:59:30 -0400
    X-Katharion-ID: 1395777534.81614.ams1-mh596 (0.0W)
    Return-Path: <callcenter@hrsa.gov>
    Received: from nihrelayxway.hub.nih.gov ([128.231.90.106]) by
       ams1-mh596.smtproutes.com [(5.10.67.110)] with ESMTP via TCP; 25 Mar   2014
     19:58:54 +0000
    X-IronPortListener: NIH_Relay
    X-SBRS: None
    X-IronPort-AV: E=Sophos;i="4.97,730,1389762000"; 
       d="scan'208";a="168113195"
    Received: from cesedge01.nih.gov (HELO mailfwd.nih.gov) ([128.231.90.107])  by
     nihrelayxway.hub.nih.gov with ESMTP/TLS/AES128-SHA; 25 Mar 2014 15:55:31
     -0400
    Received: from ehb-svc1.oitnet.local (165.112.137.119) by mailfwd.nih.gov
     (128.231.90.107) with Microsoft SMTP Server id 14.3.158.1; Tue, 25 Mar 2014
     15:55:02 -0400
    Received: from mail pickup service by ehb-svc1.oitnet.local with Microsoft
     SMTPSVC; Tue, 25 Mar 2014 15:55:44 -0400
    Date: Tue, 25 Mar 2014 13:53:56 +0000
    From: <callcenter@hrsa.gov>
    Subject: Your Account Information - HRSA
    To: my user <wards@my.org>
    MIME-Version: 1.0
    Content-Type: text/html; charset="us-ascii"
    Status: RO
    X-Status:
    X-Keywords:
    Message-ID: <EHB-SVC1hTrBoe2U8QV00004acc@ehb-svc1.oitnet.local>
    X-OriginalArrivalTime: 25 Mar 2014 19:55:44.0114 (UTC) FILETIME=[350F0520:01CF4864]

    Friday, March 28, 2014 1:20 PM
  • Is the person that sent the e-mail somewhere in Great Britain?

    Date: Tue, 25 Mar 2014 13:53:56 +0000

    If your servers are in the -0400 time zone (EDT) and it's 15:55:44, and the sender is in the -0000 time zone (GMT) and it's 13:53:56, then there's a big discrepancy in time! I'd say to go fix the time on the client machine.


    --- Rich Matheisen MCSE&I, Exchange MVP

    • Marked as answer by pdunnigan Sunday, March 30, 2014 7:25 PM
    Saturday, March 29, 2014 6:24 PM