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About Offline IM Message Question RRS feed

  • Question

  • Our client wanna to using the Offline IM Message feature in their skype platform, I collect all info they included as below.

    is that enough to active the feature in their situation ? Thank you.

    Skype for Business Server 2015 CU 10.1

    Office 2016 Standard Volume Licence

    Skype for Business 2016 Client 16.0.4898.1000

    Without O365 account


    Friday, October 11, 2019 8:27 AM

Answers

  • Hi,

    are you using the Office 365 version of Skype for Business?

    I figured out, that this feature is only available when using Office 365 Skype for Business. 
    The .msi installation is not capable of this feature. 

    I have tested it by myself. 
    Using O365 client offline IM is working fine
    Using .msi client offline IM is not working.

    Greets,
    Markus

    Saturday, October 12, 2019 12:30 PM

All replies

  • Hi,

    Offline IM uses Exchange Web Services (EWS) to send Offline messages from the Skype for Business client to the mailbox of recipient. EWS must be available to the Skype for Business client for Offline messages to be sent.

    You can run the following command to enable Offline IM feature:

    Set-CsImConfiguration -EnableOfflineIM $True

    For more details, you can refer to this link: https://docs.microsoft.com/en-us/skypeforbusiness/deploy/im-and-presence/enable-or-disable-offline-im


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, October 11, 2019 9:56 AM
    Moderator
  • I done it, but still cannot receive the offline IM message.

    is that related to the Client version ? 

    Friday, October 11, 2019 4:39 PM
  • Hi,

    are you using the Office 365 version of Skype for Business?

    I figured out, that this feature is only available when using Office 365 Skype for Business. 
    The .msi installation is not capable of this feature. 

    I have tested it by myself. 
    Using O365 client offline IM is working fine
    Using .msi client offline IM is not working.

    Greets,
    Markus

    Saturday, October 12, 2019 12:30 PM
  • Thank you for your feedback on this !
    Monday, October 14, 2019 2:24 AM
  • Here I will provide a brief summary of this post. This will make answer searching in the forum easier.

     

    <Request/Exception>:

    User environment:

    Skype for Business Server 2015 CU 10.1

    Office 2016 Standard Volume License

    Skype for Business 2016 Client 16.0.4898.1000

    Without O365 account

    How to active Offline IM feature in Skype for Business?

     

    <Solution Summary>:

    This feature is only available when using Office 365 Skype for Business. The .msi installation is not capable of this feature.

     

    <Reference Link>:

    https://docs.microsoft.com/en-us/skypeforbusiness/deploy/im-and-presence/enable-or-disable-offline-im

    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, October 31, 2019 8:42 AM
    Moderator