unexpected restarting RRS feed

  • Question

  • My laptop(windows 7) sometimes unexpectedly restarts with a bluscreen(lasts for few seconds).the error codes are given below.

    BCCode: d1

    BCP1: 0000000000000050

    BCP2: 0000000000000002

    BCP3: 0000000000000000

    BCP4: FFFFF880017A0E10

    OS Version: 6_1_7600

    Service Pack: 0_0 Product: 256_1

    Friday, February 7, 2014 11:45 AM


All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag

    Friday, February 7, 2014 12:49 PM
  • Hi,

    To debug this kind of issue, we need the dump file for analyzing:



    Alex Zhao
    TechNet Community Support

    • Marked as answer by Karen Hu Monday, February 24, 2014 2:18 PM
    Monday, February 10, 2014 9:59 AM