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Cd rom Drive inop not being listed as an active drive RRS feed

  • Question

  • Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    this is the device driver error code brought up by the system driver properties

    Friday, May 20, 2011 8:16 PM

Answers

  • Hi,

    Code 39 means the driver is corrupt or missing.

    Please do all the below even if you have done some before as it is often the total process which solves
    the issue.

    Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
    Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
    this will refresh the default driver stack. Even if drive is not shown continue below.

    Then work your way through these - remember the drive could be bad, could have a loose cable or
    slight corrosion on the contacts (usually for a laptop) and other issues.


    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Manually try this fix if the 314060 Fixit did not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
    a Mr Fixit
    http://support.microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
    http://support.microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.microsoft.com/gp/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
    http://support.microsoft.com/kb/952951

    CD-R drive or CD-RW drive is not recognized as a recordable device
    http://support.microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.microsoft.com/gp/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then check cables in both
    ends. Remove and replace, do not just snug. For laptops you can often clean the power and
    data contacts with a pencil eraser.

    --------------------------------------------------------------

    Also check with your System Maker to see if there are updated drivers for your DVD. Or even if there
    are old ones you can reinstall. Many use the Windows Default drivers however a few will have special
    ones. Also check the drive maker's site.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    Hope these help.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, May 20, 2011 11:19 PM