Unable to decrypt files - Error 0x80071771: The specified file could not be decrypted RRS feed

  • Question

  • I encrypted the files (jpegs) on my Lenovo computer and now that I want to open them, I get the error message: Error 0x80071771: The specified file could not be decrypted.  I went into each file individually and try to change the properties to decrypt them, but was denied access.  How do I decrypt these files?
    Monday, August 21, 2017 12:43 PM

All replies

  • do you try to open the files from the same computer and the same account which encrypted them?
    It seems like you are missing the certificate.
    Monday, August 21, 2017 3:26 PM
  • I have 4 fixed drives that I suspended BitLocker before an in-place install win 10 Ver1709 build 16299-431.

    One of the drives is giving me Error 0x80071771. The rest just needed to update permissions. The drive shows file names, properties and file information, but hey will not open. I have back up  win cert from OS its was originally decrypted on and the BitLocker recovery key for drive.

    How can I recover these files?

    • Edited by gerrydog65 Wednesday, May 16, 2018 12:55 AM
    Monday, May 14, 2018 9:38 PM
  • It is the same pc but after an in place install.

    I have tried the old cert, I have back up of win cert and Bitlocker cert.

    I can see the file names, property details, can read and write to drive.

    thank you for your response 

    Thursday, June 7, 2018 11:04 PM