Hi,
we have been using intune for our iPad enrollments now for about a year. So we are hooked to ABM through VPP tokens and generally our iPads are zero touch. This has been working great.
Recently we noticed some changes, the first being that any app we had set as required will no longer allow the user to uninstall it. We have one app that fills the cache after awhile so we used to get them to uninstall the app and it would re-install
itself. Since that has stopped working we are now sending a wipe to the devices. Up until this week it was working well (I did one 2 weeks ago without issue). However now it goes through the setup and gets to the iOS screen and then locks
on the screen with a message 'Guided Access app unavailable. Please contact your administrator'. This has happened on both iPads I have wiped this week (one was just for testing purposes).
Things we have tried so far:
- checked if any new policies had been created. Last was 2 months ago and that was simply to add an wifi connection
- Disabled those 3 wifi policies just to be safe
- Removed the required groups from all of our apps that had it and set them back to available
When I check the Managed Apps on the iPad I am testing with it seems to be stuck waiting to install the Microsoft Intune Company Portal.
