Knowledge Articles and SSP in SCSM 2012 RRS feed

  • Question

  • Hello,

    We are currently using SCSM 2010. I have not had the time to install and review 2012 but I hope someone who has can answer me the question if the Knowledge Articles in 2012 are still being imported via RTF files and the more important question is: When end users view these knowledge articles via the SSP are they getting the article displayed  through the browser or are they still downloading and opening a RTF file?

    Thank you


    Wednesday, January 25, 2012 2:49 PM


  • Knowledge articles can still be imported via RTF file. And you still have to download the knowledge articles in the SSP.
    Andreas Baumgarten | H&D International Group
    • Marked as answer by Mc2102 Wednesday, January 25, 2012 10:37 PM
    Wednesday, January 25, 2012 10:36 PM

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