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421 4.7.11 Message deferred. Failure reading message body 'FIPS failed to get text from message body'., tenant - RRS feed

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    HI , i'm using Exchange server 2013 & i'm getting the below msg & some emails getting struck in the Submission email are struck even to my same domain recipients .kindly reply if any one know the solutions thanks in advance 


    421 4.7.11 Message deferred. Failure reading message body 'FIPS failed to get text from message body'., tenant - 
    Queue ID: SRV-EXMAIL\Submission

    what i noised is chain of emails with long conversation & content get struck, i need to download the email & foreword the email by deleting the old conversation & content the email goes to end user without any issues

    Thursday, October 11, 2018 8:11 AM

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    Hello , 

     we need more clarity to check this issue .

    From where you are downloading the email and forwarding it to the end users ? - need more clarity on this point 

    Was the messages in queue viewer is having any error messages which is related to content conversion ? 

    do you have any third party agents which is scanning the emails ? get-transportagent  | ft -au 

    do you have all the required exchange services running on that server ? test-servicehealth  | ft -au 

    does the sender and recipient mailbox belongs to the same domain ? If so does both the mailboxes resides in same exchange organisation ? 

    do you have any transport related error events in the application logs in the event viewer   ?

    does that messages whichever is struck is having any attachments ? 

    what was the recent changes that you have done on this exchange server ? 

    does that exchange server will be able to contact the domain controller without any issues ? 

    will you be able to send these kind of messages previously without any issues ?

    does all the exchange servers in your org were infected with this same issue ? 

    Thanks & Regards S.Nithyanandham


    Thursday, October 11, 2018 10:59 AM
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    Deat Nithyanandham,

    thanks for your reply , please find the below my answers to you ?

    From where you are downloading the email and forwarding it to the end users ? - i use to download from our barracuda spam filter firewall 200. 

    Was the messages in queue viewer is having any error messages which is related to content conversion ? 

    yes the messages will be in submission queue with error as"421 4.7.11 Message deferred. Failure reading message body 'FIPS failed to get text from message body'., tenant "

    do you have any third party agents which is scanning the emails ?

    no we dont have any third  other trasportagent.

    do you have all the required exchange services running on that server ? 

    yes all the services are running

    does the sender and recipient mailbox belongs to the same domain ? If so does both the mailboxes resides in same exchange organisation ? 

    no the sender & recipient mailbox is different 

    do you have any transport related error events in the application logs in the event viewer   ?

    no

    does that messages whichever is struck is having any attachments ? 

    no ( actually what i observed is if the email contains long chain of emails it will block with that error & when inform the user to deleted some content or chain of email then that email go through smoothly .

    what was the recent changes that you have done on this exchange server ? 

    no chnages are made all off sudden this issues started

    does that exchange server will be able to contact the domain controller without any issues ? 

    yes 

    will you be able to send these kind of messages previously without any issues ?

    yes

    does all the exchange servers in your org were infected with this same issue ? 

    no we have only 1 exchange server 2013 

    Thanks

    Shamaaz

    Monday, October 15, 2018 10:53 AM
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    Hello , 

    I understood that you have a problem only when your internal exchange users send an mail contains long/lengthy conversations to the users in external organisations or to the users in external domain .Correct me if i am wrong .

    1.If my understanding is correct , then Please tell me how mail flow happens in your environment from the internal users to the users in external organisations or to the users in external domain ?

    2.The reason i am asking the first question is to understand where your firewall barracuda is playing it's role in the outbound mail flow to the external organisation ?

    3.If possible run this command and share me the results 

    $FormatEnumerationLimit = -1  

    Get-TransportPipeline | fl

    Thanks & Regards S.Nithyanandham


    Monday, October 15, 2018 2:28 PM
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    Hi ,

    Yes, your right when the external or internal user send long /lengthy conversations to same domain or external user it struck with that error , when i delete the long message from my domain or if i tell the external user to delete long message emails come smoothly .

    1.If my understanding is correct , then Please tell me how mail flow happens in your environment from the internal users to the users in external organisations or to the users in external domain ?

    when internal user send email it will use our exchange send connector & goes out, 

    when the external user sends email first it will land on our barracuda firewall then exchange connector & finialy  to recipient .

    2.The reason i am asking the first question is to understand where your firewall barracuda is playing it's role in the outbound mail flow to the external organisation ?

    i dont think so i have checked all the filters & also turend off all the filters , the issue still same.

    3.If possible run this command and share me the results 

    please find the below result .

    [PS] C:\Windows\system32>get-transportagent  | ft -au

    Identity                      Enabled Priority
    --------                      ------- --------
    Transport Rule Agent          True    1
    Malware Agent                 True    2
    Text Messaging Routing Agent  True    3
    Text Messaging Delivery Agent True    4


    [PS] C:\Windows\system32>test-servicehealth  | ft -au

    RunspaceId                           Role                          RequiredServicesRunning ServicesNotRunning ServicesRunning
    ----------                           ----                          ----------------------- ------------------ ---------------
    dbda3068-d8f4-45c5-b3c0-f6177f575ceb Mailbox Server Role                              True {}                 {IISAdmin, MSExchangeADTopology, MSExchangeDelivery, MSExchangeIS, MSExchang...
    dbda3068-d8f4-45c5-b3c0-f6177f575ceb Client Access Server Role                        True {}                 {IISAdmin, MSExchangeADTopology, MSExchangeMailboxReplication, MSExchangeRPC...
    dbda3068-d8f4-45c5-b3c0-f6177f575ceb Unified Messaging Server Role                    True {}                 {IISAdmin, MSExchangeADTopology, MSExchangeServiceHost, MSExchangeUM, W3Svc,...
    dbda3068-d8f4-45c5-b3c0-f6177f575ceb Hub Transport Server Role                        True {}                 {IISAdmin, MSExchangeADTopology, MSExchangeEdgeSync, MSExchangeServiceHost, ...


    [PS] C:\Windows\system32>$FormatEnumerationLimit = -1
    [PS] C:\Windows\system32>Get-TransportPipeline | fl


    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnConnectEvent
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnHeloCommand
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnEhloCommand
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnAuthCommand
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnEndOfAuthentication
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnMailCommand
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnRcptCommand
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnDataCommand
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnEndOfHeaders
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnEndOfData
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnHelpCommand
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnNoopCommand
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnReject
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnRsetCommand
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnDisconnectEvent
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnSubmittedMessage
    TransportAgents : {Malware Agent, Text Messaging Routing Agent}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnResolvedMessage
    TransportAgents : {Transport Rule Agent}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnRoutedMessage
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    RunspaceId      : dbda3068-d8f4-45c5-b3c0-f6177f575ceb
    Event           : OnCategorizedMessage
    TransportAgents : {}
    Identity        :
    IsValid         : True
    ObjectState     : New

    Thanks

    Shamaaz

    

    Tuesday, October 16, 2018 5:56 AM
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    Hello , 

    What is the Exchange CU version that you are using ? In case if you are running older CU versions then i would recommend you to update your exchange server with the latest CU .

    Please open a case with Microsoft Support and check this issue further .

    Thanks & Regards S.Nithyanandham

    Tuesday, October 16, 2018 6:37 AM