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DPM 2012 Agent Problem RRS feed

  • Question

  • After upgrading my DPM 2010 to DPM 2012, one Server/Agent ist not working correctly.

    In DPM Server i got the following error.

    DPM failed to communicate with the protection agent on pluto.team7.at because the agent is not responding. (ID 43 Details: Internal error code: 0x8099090E)

    Here is the DPM Log from the Server, i want to backup the files

    12BC 17E4 06/12 07:00:13.704 29 radefaultsubtask.cpp(327) [00DA9A78] 458DA349-781D-4EFD-9CFA-CD10078AC772 ACTIVITY CMTADefaultSubTask::CommandReceivedSpecific => Command RefreshConnectivity Received
    12BC 0C34 06/12 07:00:13.704 05 genericstatus.cpp(976)   NORMAL CallUpdateQfesInstalledRegKey called in worker thread
    12BC 0C34 06/12 07:00:13.704 05 genericstatus.cpp(1443)   NORMAL Windows Qfe KB no: [KB948465] is not applicable on this machine
    12BC 0C34 06/12 07:00:13.704 05 genericstatus.cpp(1443)   NORMAL Windows Qfe KB no: [KB971394] is not applicable on this machine
    12BC 17E4 06/12 07:00:13.704 05 genericstatus.cpp(1238) [00DB2278] 458DA349-781D-4EFD-9CFA-CD10078AC772 NORMAL Wait for CallUpdateQfesInstalledRegKey succeeded. Returning m_QfesInstalled = 31
    12BC 17E4 06/12 07:00:13.720 03 schannelutils.cpp(129)  458DA349-781D-4EFD-9CFA-CD10078AC772 WARNING Failed: Hr: = [0x80070002] : Error trying to open RegKey [HKLM\Software\Microsoft\Microsoft Data Protection Manager\Agent\2.0\Certificates\PLUTO.team7.at]
    12BC 17E4 06/12 07:00:13.720 05 genericstatus.cpp(1644) [00DB2278] 458DA349-781D-4EFD-9CFA-CD10078AC772 NORMAL majorVerNum[4], minorVerNum[0], buildNum[1908], hotfixNum[0]
    12BC 1290 06/12 07:00:25.779 03 service.cpp(147) [0006FEAC]  ACTIVITY CService::ServiceHandlerExInternal
    12BC 17E4 06/12 07:00:59.972 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL Subtask failure, sending status response XML=[<?xml version="1.0"?>
    12BC 17E4 06/12 07:00:59.972 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL <Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454160" Reason="Error" CommandID="RAGetWorkItemInfo" CommandInstanceID="3bc5211f-c706-41e4-b047-9cc607ae7a7c" GuidWorkItem="7d648614-1892-472e-a686-b2927f37891d" TETaskInstanceID="3d6bd271-5430-445d-8bab-afc94c2b7ed5"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872913" DetailedCode="-2137454160" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="PLUTO.team7.at"/></ErrorInfo></Status>
    12BC 17E4 06/12 07:00:59.972 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL ]
    12BC 17E4 06/12 07:00:59.972 29 radefaultsubtask.cpp(382) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : CRADefaultSubTask: WorkitemID does not exist, {7D648614-1892-472E-A686-B2927F37891D}
    12BC 17E4 06/12 07:00:59.972 05 defaultsubtask.cpp(546) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    12BC 17E4 06/12 07:00:59.972 05 defaultsubtask.cpp(751) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    12BC 1290 06/12 07:01:25.933 03 service.cpp(147) [0006FEAC]  ACTIVITY CService::ServiceHandlerExInternal
    12BC 1440 06/12 07:02:00.032 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL Subtask failure, sending status response XML=[<?xml version="1.0"?>
    12BC 1440 06/12 07:02:00.032 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL <Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454160" Reason="Error" CommandID="RAGetWorkItemInfo" CommandInstanceID="7b14965f-d566-4333-93a9-d6e6c613c891" GuidWorkItem="7d648614-1892-472e-a686-b2927f37891d" TETaskInstanceID="3d6bd271-5430-445d-8bab-afc94c2b7ed5"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872913" DetailedCode="-2137454160" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="PLUTO.team7.at"/></ErrorInfo></Status>
    12BC 1440 06/12 07:02:00.032 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL ]
    12BC 1440 06/12 07:02:00.032 29 radefaultsubtask.cpp(382) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : CRADefaultSubTask: WorkitemID does not exist, {7D648614-1892-472E-A686-B2927F37891D}
    12BC 1440 06/12 07:02:00.032 05 defaultsubtask.cpp(546) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    12BC 1440 06/12 07:02:00.032 05 defaultsubtask.cpp(751) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    12BC 1290 06/12 07:02:26.087 03 service.cpp(147) [0006FEAC]  ACTIVITY CService::ServiceHandlerExInternal
    12BC 1440 06/12 07:02:59.046 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL Subtask failure, sending status response XML=[<?xml version="1.0"?>
    12BC 1440 06/12 07:02:59.046 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL <Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454160" Reason="Error" CommandID="RAGetWorkItemInfo" CommandInstanceID="10056896-a965-44c1-9e51-2c0c084be253" GuidWorkItem="7d648614-1892-472e-a686-b2927f37891d" TETaskInstanceID="3d6bd271-5430-445d-8bab-afc94c2b7ed5"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872913" DetailedCode="-2137454160" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="PLUTO.team7.at"/></ErrorInfo></Status>
    12BC 1440 06/12 07:02:59.046 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL ]
    12BC 1440 06/12 07:02:59.046 29 radefaultsubtask.cpp(382) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : CRADefaultSubTask: WorkitemID does not exist, {7D648614-1892-472E-A686-B2927F37891D}
    12BC 1440 06/12 07:02:59.046 05 defaultsubtask.cpp(546) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    12BC 1440 06/12 07:02:59.046 05 defaultsubtask.cpp(751) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    12BC 1440 06/12 07:03:00.030 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL Subtask failure, sending status response XML=[<?xml version="1.0"?>
    12BC 1440 06/12 07:03:00.030 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL <Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454160" Reason="Error" CommandID="RAGetWorkItemInfo" CommandInstanceID="f72f55cf-2580-41f2-b116-0494ae4b9f44" GuidWorkItem="7d648614-1892-472e-a686-b2927f37891d" TETaskInstanceID="3d6bd271-5430-445d-8bab-afc94c2b7ed5"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872913" DetailedCode="-2137454160" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="PLUTO.team7.at"/></ErrorInfo></Status>
    12BC 1440 06/12 07:03:00.030 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL ]
    12BC 1440 06/12 07:03:00.030 29 radefaultsubtask.cpp(382) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : CRADefaultSubTask: WorkitemID does not exist, {7D648614-1892-472E-A686-B2927F37891D}
    12BC 1440 06/12 07:03:00.030 05 defaultsubtask.cpp(546) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    12BC 1440 06/12 07:03:00.030 05 defaultsubtask.cpp(751) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    12BC 1440 06/12 07:03:00.186 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL Subtask failure, sending status response XML=[<?xml version="1.0"?>
    12BC 1440 06/12 07:03:00.186 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL <Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454160" Reason="Error" CommandID="RACancelAllSubTasks" CommandInstanceID="730bcae4-cd66-496a-b2d5-3f14074ba1ac" GuidWorkItem="7d648614-1892-472e-a686-b2927f37891d" TETaskInstanceID="3d6bd271-5430-445d-8bab-afc94c2b7ed5"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872913" DetailedCode="-2137454160" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="PLUTO.team7.at"/></ErrorInfo></Status>
    12BC 1440 06/12 07:03:00.186 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL ]
    12BC 1440 06/12 07:03:00.186 29 radefaultsubtask.cpp(382) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : CRADefaultSubTask: WorkitemID does not exist, {7D648614-1892-472E-A686-B2927F37891D}
    12BC 1440 06/12 07:03:00.186 05 defaultsubtask.cpp(546) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    12BC 1440 06/12 07:03:00.186 05 defaultsubtask.cpp(751) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    12BC 1440 06/12 07:03:00.249 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL Subtask failure, sending status response XML=[<?xml version="1.0"?>
    12BC 1440 06/12 07:03:00.249 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL <Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454160" Reason="Error" CommandID="RAPostBackup" CommandInstanceID="42932df6-3f29-4cde-aa28-b823209d4662" GuidWorkItem="7d648614-1892-472e-a686-b2927f37891d" TETaskInstanceID="3d6bd271-5430-445d-8bab-afc94c2b7ed5"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872913" DetailedCode="-2137454160" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="PLUTO.team7.at"/></ErrorInfo></Status>
    12BC 1440 06/12 07:03:00.249 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL ]
    12BC 1440 06/12 07:03:00.249 29 radefaultsubtask.cpp(382) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : CRADefaultSubTask: WorkitemID does not exist, {7D648614-1892-472E-A686-B2927F37891D}
    12BC 1440 06/12 07:03:00.249 05 defaultsubtask.cpp(546) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    12BC 1440 06/12 07:03:00.249 05 defaultsubtask.cpp(751) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    12BC 1440 06/12 07:03:00.327 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL Subtask failure, sending status response XML=[<?xml version="1.0"?>
    12BC 1440 06/12 07:03:00.327 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL <Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454160" Reason="Error" CommandID="RADeleteBitMap" CommandInstanceID="313b29ed-8562-4a68-8776-db725b241eea" GuidWorkItem="7d648614-1892-472e-a686-b2927f37891d" TETaskInstanceID="3d6bd271-5430-445d-8bab-afc94c2b7ed5"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872913" DetailedCode="-2137454160" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="PLUTO.team7.at"/></ErrorInfo></Status>
    12BC 1440 06/12 07:03:00.327 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL ]
    12BC 1440 06/12 07:03:00.327 29 radefaultsubtask.cpp(382) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : CRADefaultSubTask: WorkitemID does not exist, {7D648614-1892-472E-A686-B2927F37891D}
    12BC 1440 06/12 07:03:00.327 05 defaultsubtask.cpp(546) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    12BC 1440 06/12 07:03:00.327 05 defaultsubtask.cpp(751) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    12BC 1440 06/12 07:03:01.248 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL Subtask failure, sending status response XML=[<?xml version="1.0"?>
    12BC 1440 06/12 07:03:01.248 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL <Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454160" Reason="Error" CommandID="RACancelAllSubTasks" CommandInstanceID="a3b40747-dd8e-43c0-a806-7199dd8dc3b6" GuidWorkItem="7d648614-1892-472e-a686-b2927f37891d" TETaskInstanceID="3d6bd271-5430-445d-8bab-afc94c2b7ed5"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872913" DetailedCode="-2137454160" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="PLUTO.team7.at"/></ErrorInfo></Status>
    12BC 1440 06/12 07:03:01.248 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL ]
    12BC 1440 06/12 07:03:01.248 29 radefaultsubtask.cpp(382) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : CRADefaultSubTask: WorkitemID does not exist, {7D648614-1892-472E-A686-B2927F37891D}
    12BC 1440 06/12 07:03:01.248 05 defaultsubtask.cpp(546) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    12BC 1440 06/12 07:03:01.248 05 defaultsubtask.cpp(751) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    12BC 1440 06/12 07:03:01.748 29 radefaultsubtask.cpp(270) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING CRADefaultSubTask: WorkitemID to delete does not exist, {7D648614-1892-472E-A686-B2927F37891D}
    12BC 1440 06/12 07:03:01.748 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL Subtask failure, sending status response XML=[<?xml version="1.0"?>
    12BC 1440 06/12 07:03:01.748 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL <Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454160" Reason="Error" CommandID="RADeleteWorkItem" CommandInstanceID="88e0c904-fd8e-486d-86f6-11e74f0da862" GuidWorkItem="7d648614-1892-472e-a686-b2927f37891d" TETaskInstanceID="3d6bd271-5430-445d-8bab-afc94c2b7ed5"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872913" DetailedCode="-2137454160" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="PLUTO.team7.at"/></ErrorInfo></Status>
    12BC 1440 06/12 07:03:01.748 03 runtime.cpp(1389) [00D2F7F8] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 FATAL ]
    12BC 1440 06/12 07:03:01.748 29 radefaultsubtask.cpp(271) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : (HRESULT)0x809909B0
    12BC 1440 06/12 07:03:01.748 05 defaultsubtask.cpp(546) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    12BC 1440 06/12 07:03:01.748 05 defaultsubtask.cpp(751) [00DA9A78] 3D6BD271-5430-445D-8BAB-AFC94C2B7ED5 WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    12BC 1290 06/12 07:03:26.241 03 service.cpp(147) [0006FEAC]  ACTIVITY CService::ServiceHandlerExInternal
    12BC 1290 06/12 07:04:26.426 03 service.cpp(147) [0006FEAC]  ACTIVITY CService::ServiceHandlerExInternal
    12BC 1290 06/12 07:05:26.581 03 service.cpp(147) [0006FEAC]  ACTIVITY CService::ServiceHandlerExInternal
    12BC 1290 06/12 07:06:26.751 03 service.cpp(147) [0006FEAC]  ACTIVITY CService::ServiceHandlerExInternal
    12BC 0978 06/12 07:06:58.913 22 genericthreadpool.cpp(824) [00D2F7F8]  NORMAL Hr: = [0x80070002] CGenericThreadPool::m_dwMaximumNumberOfThreads[20]
    12BC 0E00 06/12 07:06:59.006 22 genericthreadpool.cpp(824) [00DA5658]  NORMAL Hr: = [0x80070002] CGenericThreadPool::m_dwMaximumNumberOfThreads[256]
    12BC 1290 06/12 07:07:26.904 03 service.cpp(147) [0006FEAC]  ACTIVITY CService::ServiceHandlerExInternal
    12BC 0B70 06/12 07:08:01.660 03 runtime.cpp(1442) [00D2F7F8]  NORMAL CDLSRuntime::ProcessIdleTimeout
    12BC 0B70 06/12 07:08:01.660 03 runtime.cpp(622) [00D2F7F8]  NORMAL CDLSRuntime::Uninitialize, bForce: 0
    12BC 0B70 06/12 07:08:01.660 05 genericagent.cpp(266) [008B9F60]  NORMAL Agent Can Shutdown if there is only default wokitem active[1]
    

    Firewall ist off

    UAC is off

    Anything else?


    Seidl Michael | http://www.techguy.at | twitter.com/techguyat | facebook.com/techguyat

    Tuesday, June 12, 2012 6:37 PM

Answers

All replies

  • I deleted the Server from the Protection Group and added this server back again, and it works.


    Seidl Michael | http://www.techguy.at | twitter.com/techguyat | facebook.com/techguyat

    Tuesday, June 19, 2012 11:51 AM
  • It's great that it works for you.

    I have similar log file but your solution doesn't help.

    After removing server from protection group, at the Management pane next to agent status it shows ERROR.

    So it is impossible to add this server to protection group until Agent status error has been solved. When I try re-attaching agent (untrusted domain) it says that attachment is successful although agent status still shows error.

    I found out that reinstalling agent and re-attaching helps.

    But the most interesting part is that after few weeks after server has been successfully protected, it suddenly goes in to error mode.

    Throttling has been enabled, since I read that sometimes agent can respond in such manner when too much traffic is going on.

    Any ideas?

    On protected server there is Kaspersky Anti-Virus software but in the report section it doesn't show any threats.

    Tuesday, July 3, 2012 2:24 PM