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Windows Explorer has stopped working..restarting.. continuous loop RRS feed

  • Question

  • Two days ago, my computer had an error message 'Windows Explorer has stopped working' which is quickly followed by 'Windows Explorer is restarting'.. this is a continuous loop (unless you kill the explorer.exe process under task manager).
    So I kept searching on Google and this one thread kept coming up: http://social.technet.microsoft.com/Forums/en-US/itprovistaie/thread/90cc6950-c212-4e3d-ae50-83e6003b8dd6/
    it's the second to last post by va-jay-jay and it suggests to uncheck the option for 'show thumbnails instead of icons' so I tried that, then through task manager, Run->explorer.exe... and WOW i couldn't believe it was such a simple problem causing me such frustration. Very stupid. I re-checked the 'show thumbnails' option and explorer immediately began the loop cycle again.. so I have it currently unchecked.. but I actually like having thumbnail previews for folders and files on my desktop.. now, for picture files for instance,  I'm just left with a generic icon and have no idea what picture each file is unless I open it.

    MICROSOFT DO SOMETHING ABOUT THIS...

    Saturday, April 11, 2009 2:50 AM

Answers

  • Hi sgvjon, please understand that Microsoft provides different support services which have different service levels and support boundaries. For this Windows Explorer process crashes issue, it is necessary to debug the related crash dump files to locate the root cause. However, debugging is out of our Forum support boundary. I’d like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance, the support professionals there are better qualified to assist you.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS  

     

    Thank you for your understanding.

     

    Before that, you can perform the following steps to troubleshoot the issue:

     

    1.    Use the System File Checker tool (SFC.exe) to check the system file:

     

    Some Windows Vista functions may not work, or Windows Vista may stop responding

    http://support.microsoft.com/kb/929833/en-us

     

    2.    Perform a clean boot in Windows Vista:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com/kb/929135/en-us

     

    Hope it helps.


    Sean Zhu - MSFT
    Monday, April 13, 2009 8:05 AM
    Moderator