Windows 7 Home Premium Blue Screen Of Death Page_Fault_in_nonpaged_area RRS feed

  • Question

  • I had a problem getting my laptop tp start. I managed to fix this by using safe mode and deleting some Windows Updates. The problem I now have is that I get the blue screen of death every time I try to start Word or Excel. When rebooting i get the message that "Oerating system not found" A manual reboot starting windows normally works ok. Also Firefox starts OK but I get the BSOD whenever I perform a search with the error message bad_pool_header. Can anyone help?
    Sunday, January 6, 2013 9:51 PM


  • Hi,


    According this BSOD error message, please refer to Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA (Windows Debuggers).


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

    4. Reinstall Office program and firefox


    Hope this helps.

    Vincent Wang
    TechNet Community Support

    Tuesday, January 8, 2013 7:14 AM