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BEX error RRS feed

  • Question


  • All browsers in my PC are stops working after 3 to 4 minutes of opening it. Following detail is shown;

    Problem signature:
      Problem Event Name: BEX
      Application Name:  iexplore.exe
      Application Version: 9.0.8112.16421
      Application Timestamp: 4d76255d
      Fault Module Name: sprote~1.dll
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 51011825
      Exception Offset:  000b343f
      Exception Code:  c0000417
      Exception Data:  00000000
      OS Version:  6.1.7600.2.0.0.256.1
      Locale ID: 1033
      Additional Information 1: 5476
      Additional Information 2: 5476682141d4674d2067edfcd556b168
      Additional Information 3: a58f
      Additional Information 4: a58f3265a75ae02f28fbc3099a8cdb4e

    Sunday, January 12, 2014 12:07 PM

Answers

  • TIP: Uninstall all of your toolbars and see if the behavior persists.

    1. Does the behavior persist if you start IE in No Add-ons mode?

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    3. What anti-virus application or security suite is installed, is your subscription current, and is it supported in IE8?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?  Were any of these applications running in the background when you installed IE8?

    4. Has a(nother) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)?


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Monday, January 20, 2014 1:20 PM
    Sunday, January 12, 2014 5:22 PM