DPM 2012 SP1 End-user recovery permissions update failed RRS feed

  • Question

  • Hello all, 

    We are using DPM 2012 SP1 and have an issue where periodically (possibly weekly) we have 'Warning Alerts' in the DPM console which shows an entry for each of our servers we backup with the "End-user recovery permissions update failed" message.

    At the point where you select the entry it will crash the MMC console with the following error:

      AppName: mmc AppVer: 4.1.3313.0 ModName: mmc.exe
    ModVer: 6.2.9200.16384 StackHash: 1D96744C

    Problem signature:
      Problem Event Name: DPMException
      Application Name: mmc
      Application Version: 4.1.3313.0
      Module Name: mmc.exe
      Module Version: 6.2.9200.16384
      Exception Name: System.Runtime.InteropServices.ExternalException
      Exception Point: System.Drawing.Graphics.MeasureString
      Other: 1D96744C
      OS Version: 6.2.9200.
      Locale ID: 2057

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    Any help or guidance will be appreciated. 


    Tuesday, May 13, 2014 10:35 AM

All replies

  • Hi,

    MMC crashes cannot be effectively troubleshot in a forum setting - please open a DPM support case if you need an absolute solution.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, May 15, 2014 12:00 AM
  • Hi Mike,

    Thanks for your advice. Unfortunately we are only allocated 2 support tickets with Microsoft and I would really prefer not to use one if possible.

    Could any one advise on any troubleshooting steps I could take?



    Friday, May 16, 2014 7:53 AM