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ntoskrnl.exe BSOD RRS feed

  • Question

  • Ihave an ASUS G74SX-A1 and I've had it since October 15, but I've never had a BSOD since 11/10/11, which usually involves ntoskrnl.exe. Can anyone help me regarding this matter?

     

    Here's the link to the minidump files, I love my laptop and honestly It's saddening everytime this BSOD happens:

    http://www.mediafire.com/?kdhnt53zk56slby

    Friday, November 25, 2011 5:57 AM

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff9600022a1c2, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff8800e155b30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - L
    FAULTING_IP: 
    win32k!SetOrClrWF+76
    fffff960`0022a1c2 8b81e8000000    mov     eax,dword ptr [rcx+0E8h]
    CONTEXT:  fffff8800e155b30 -- (.cxr 0xfffff8800e155b30)
    rax=fffffa8001bc1f20 rbx=fffff900c08739a0 rcx=00000000000c7ca5
    rdx=0000000000000008 rsi=0000000000000004 rdi=fffff900c08739a0
    rip=fffff9600022a1c2 rsp=fffff8800e156510 rbp=fffff900c2ea7c20
     r8=00000000000002bf  r9=0000000000000001 r10=0000000086000000
    r11=0000000000000080 r12=0000000000000001 r13=0000000000000000
    r14=0000000000000001 r15=0000000000000001
    iopl=0         nv up ei pl nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210206
    win32k!SetOrClrWF+0x76:
    fffff960`0022a1c2 8b81e8000000    mov     eax,dword ptr [rcx+0E8h] ds:002b:00000000`000c7d8d=????????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  TESV.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff960001174f6 to fffff9600022a1c2
    STACK_TEXT:  
    fffff880`0e156510 fffff960`001174f6 : 00000000`00000000 fffff900`c08739a0 00000000`00000004 00000000`0000007f : win32k!SetOrClrWF+0x76
    fffff880`0e156540 fffff960`001173f2 : fffff900`c08739a0 fffff900`c2ea7c20 00000000`00000004 fffff900`c277d000 : win32k!xxxSimpleDoSyncPaint+0x46
    fffff880`0e156570 fffff960`00117478 : fffff900`c277d190 fffff900`c2ea7c20 00000000`00000004 00000000`00000004 : win32k!xxxInternalDoSyncPaint+0x1e
    fffff880`0e1565c0 fffff960`001173c1 : fffff900`c0800b90 00000000`00000000 00000000`00000000 fffff900`c2ea7c20 : win32k!xxxInternalDoSyncPaint+0xa4
    fffff880`0e156610 fffff960`0016a4e1 : fffff960`003b5340 00000000`00000000 fffff960`00000001 000805cc`00000000 : win32k!xxxDoSyncPaint+0x51
    fffff880`0e156640 fffff960`0016a11a : fffff900`00000001 fffff900`c086ad90 00000000`00000001 00000000`00000000 : win32k!xxxEndDeferWindowPosEx+0x385
    fffff880`0e156700 fffff960`001a0e61 : fffff900`c086ad90 fffff900`c086ad90 00000000`00000000 fffffa80`00000000 : win32k!xxxSetWindowPos+0x156
    fffff880`0e156780 fffff960`00199620 : 00000000`00000000 00000000`00000000 00000000`00000001 fffff900`c2ea7c20 : win32k!xxxDestroyWindow+0x371
    fffff880`0e156830 fffff960`001bde53 : fffffa80`132cdb60 00000000`00000001 fffffa80`11ba75b0 fffff900`c2ea7c20 : win32k!xxxDestroyThreadInfo+0x8a0
    fffff880`0e156900 fffff960`00195100 : 00000000`00000000 fffffa80`132cdb60 fffffa80`132cdb60 00000000`00000000 : win32k!UserThreadCallout+0x93
    fffff880`0e156930 fffff800`0375c835 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`132cdb00 : win32k!W32pThreadCallout+0x78
    fffff880`0e156960 fffff800`0373e48c : 00000000`00000000 00000000`00000001 fffffa80`0d779b00 00000000`00000000 : nt!PspExitThread+0x285
    fffff880`0e156a60 fffff800`03485ed3 : fffffa80`0d779b30 00000000`00000000 fffffa80`132cdb60 00000000`00000000 : nt!NtTerminateProcess+0x138
    fffff880`0e156ae0 00000000`770c15da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0008e318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770c15da
    FOLLOWUP_IP: 
    win32k!SetOrClrWF+76
    fffff960`0022a1c2 8b81e8000000    mov     eax,dword ptr [rcx+0E8h]
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  win32k!SetOrClrWF+76
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: win32k
    IMAGE_NAME:  win32k.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e83edf6
    STACK_COMMAND:  .cxr 0xfffff8800e155b30 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!SetOrClrWF+76
    BUCKET_ID:  X64_0x3B_win32k!SetOrClrWF+76
    Followup: MachineOwner
    ---------
    --------------------------------------------------------------------------------------
    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
    Please start by updating DirectX and your graphic card driver. If this does not help, contact your manufacturer Technical Support as it may be a hardware issue with your graphic card driver.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Juke Chou Sunday, December 4, 2011 8:46 AM
    Friday, November 25, 2011 7:37 AM
  • Hi,

    If you are using Windows 7, the DirectX is already the latest version.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Juke Chou Sunday, December 4, 2011 8:46 AM
    Monday, November 28, 2011 9:27 AM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff9600022a1c2, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff8800e155b30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - L
    FAULTING_IP: 
    win32k!SetOrClrWF+76
    fffff960`0022a1c2 8b81e8000000    mov     eax,dword ptr [rcx+0E8h]
    CONTEXT:  fffff8800e155b30 -- (.cxr 0xfffff8800e155b30)
    rax=fffffa8001bc1f20 rbx=fffff900c08739a0 rcx=00000000000c7ca5
    rdx=0000000000000008 rsi=0000000000000004 rdi=fffff900c08739a0
    rip=fffff9600022a1c2 rsp=fffff8800e156510 rbp=fffff900c2ea7c20
     r8=00000000000002bf  r9=0000000000000001 r10=0000000086000000
    r11=0000000000000080 r12=0000000000000001 r13=0000000000000000
    r14=0000000000000001 r15=0000000000000001
    iopl=0         nv up ei pl nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210206
    win32k!SetOrClrWF+0x76:
    fffff960`0022a1c2 8b81e8000000    mov     eax,dword ptr [rcx+0E8h] ds:002b:00000000`000c7d8d=????????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  TESV.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from fffff960001174f6 to fffff9600022a1c2
    STACK_TEXT:  
    fffff880`0e156510 fffff960`001174f6 : 00000000`00000000 fffff900`c08739a0 00000000`00000004 00000000`0000007f : win32k!SetOrClrWF+0x76
    fffff880`0e156540 fffff960`001173f2 : fffff900`c08739a0 fffff900`c2ea7c20 00000000`00000004 fffff900`c277d000 : win32k!xxxSimpleDoSyncPaint+0x46
    fffff880`0e156570 fffff960`00117478 : fffff900`c277d190 fffff900`c2ea7c20 00000000`00000004 00000000`00000004 : win32k!xxxInternalDoSyncPaint+0x1e
    fffff880`0e1565c0 fffff960`001173c1 : fffff900`c0800b90 00000000`00000000 00000000`00000000 fffff900`c2ea7c20 : win32k!xxxInternalDoSyncPaint+0xa4
    fffff880`0e156610 fffff960`0016a4e1 : fffff960`003b5340 00000000`00000000 fffff960`00000001 000805cc`00000000 : win32k!xxxDoSyncPaint+0x51
    fffff880`0e156640 fffff960`0016a11a : fffff900`00000001 fffff900`c086ad90 00000000`00000001 00000000`00000000 : win32k!xxxEndDeferWindowPosEx+0x385
    fffff880`0e156700 fffff960`001a0e61 : fffff900`c086ad90 fffff900`c086ad90 00000000`00000000 fffffa80`00000000 : win32k!xxxSetWindowPos+0x156
    fffff880`0e156780 fffff960`00199620 : 00000000`00000000 00000000`00000000 00000000`00000001 fffff900`c2ea7c20 : win32k!xxxDestroyWindow+0x371
    fffff880`0e156830 fffff960`001bde53 : fffffa80`132cdb60 00000000`00000001 fffffa80`11ba75b0 fffff900`c2ea7c20 : win32k!xxxDestroyThreadInfo+0x8a0
    fffff880`0e156900 fffff960`00195100 : 00000000`00000000 fffffa80`132cdb60 fffffa80`132cdb60 00000000`00000000 : win32k!UserThreadCallout+0x93
    fffff880`0e156930 fffff800`0375c835 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`132cdb00 : win32k!W32pThreadCallout+0x78
    fffff880`0e156960 fffff800`0373e48c : 00000000`00000000 00000000`00000001 fffffa80`0d779b00 00000000`00000000 : nt!PspExitThread+0x285
    fffff880`0e156a60 fffff800`03485ed3 : fffffa80`0d779b30 00000000`00000000 fffffa80`132cdb60 00000000`00000000 : nt!NtTerminateProcess+0x138
    fffff880`0e156ae0 00000000`770c15da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0008e318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770c15da
    FOLLOWUP_IP: 
    win32k!SetOrClrWF+76
    fffff960`0022a1c2 8b81e8000000    mov     eax,dword ptr [rcx+0E8h]
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  win32k!SetOrClrWF+76
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: win32k
    IMAGE_NAME:  win32k.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e83edf6
    STACK_COMMAND:  .cxr 0xfffff8800e155b30 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!SetOrClrWF+76
    BUCKET_ID:  X64_0x3B_win32k!SetOrClrWF+76
    Followup: MachineOwner
    ---------
    --------------------------------------------------------------------------------------
    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
    Please start by updating DirectX and your graphic card driver. If this does not help, contact your manufacturer Technical Support as it may be a hardware issue with your graphic card driver.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Juke Chou Sunday, December 4, 2011 8:46 AM
    Friday, November 25, 2011 7:37 AM
  • Thank you, I currently have the latest graphic card driver but I can't be so sure about the DirectX. I'll be updating it now.
    Saturday, November 26, 2011 1:25 AM
  • Hi,

    If you are using Windows 7, the DirectX is already the latest version.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Juke Chou Sunday, December 4, 2011 8:46 AM
    Monday, November 28, 2011 9:27 AM