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Call forwarding without a client RRS feed

  • Question

  • Simple question:

    Is it possible to forward calls to a specific number to another external number? We have 10 numbers for Lync clients and one of them have to be forwarded to an external number.

    This can be done by assigning the number to a user and forwarding the call within Lync client, but this isn't what we're looking for.

    Thursday, February 28, 2013 11:01 AM

Answers

  • In Lync, phone numbers are only assigned to Lync enabled objects (users, contacts, dial-in conferencing objects).  My suggestion would be to create a contact object/Common Area Phone account for these Tel URIs, log into a phone to configure the forwarding and then log out.  The forwarding settings will be retained.  Using a contact object will prevent unwanted access to other domain resources.

    • Proposed as answer by Kent-Huang Monday, March 4, 2013 2:08 AM
    • Marked as answer by Kent-Huang Tuesday, March 5, 2013 1:00 AM
    Thursday, February 28, 2013 8:10 PM
  • What I mentioned above is the easiest way to do it for a small # of accounts/users/lines.  If you need to do this on a larger scale or really do not want to have to mess with additional clients or devices you will have to use the SEFAUtil utility offered as part of the Lync Resource Kit.  SEFAUtil will allow you to control call forwarding and call delegation settings from a command line.

    The Resource Kit for Lync 2013 was just recently released.

    http://www.microsoft.com/en-us/download/details.aspx?id=36821

    ResKit Documentation

    http://technet.microsoft.com/en-us/library/jj945604.aspx

    • Proposed as answer by Kent-Huang Monday, March 4, 2013 2:08 AM
    • Marked as answer by Kent-Huang Tuesday, March 5, 2013 1:00 AM
    Friday, March 1, 2013 7:21 PM
  • I have done this multiple times.  As mentioned above SEFAUtil is the way to go.  You can create Lync Users (Sales 1, Sales 2 etc...) then use SEFAutil to configure the external forward.  SEFAutil will allow you to forward calls to external numbers, just assign a Dial Plan and Voice Policy to the user that allows calls to the external number you want to call.

    Chad McGreanor Lync Server 2010 MCM https://cmcgreanor.wordpress.net

    • Proposed as answer by Kent-Huang Monday, March 4, 2013 2:08 AM
    • Marked as answer by Kent-Huang Tuesday, March 5, 2013 1:00 AM
    Saturday, March 2, 2013 2:45 PM
  • Hi,

    You can refer to this link that includes how to configure forwarding setting.

    http://blogs.technet.com/b/meacoex/archive/2011/04/23/configure-simultaneous-ring-delegate-ringing-and-call-forwarding-settings-on-behalf-of-a-lync-server-2010-user.aspx


    Kent Huang
    TechNet Community Support

    • Marked as answer by Kent-Huang Tuesday, March 5, 2013 1:00 AM
    Monday, March 4, 2013 2:06 AM

All replies

  • In Lync, phone numbers are only assigned to Lync enabled objects (users, contacts, dial-in conferencing objects).  My suggestion would be to create a contact object/Common Area Phone account for these Tel URIs, log into a phone to configure the forwarding and then log out.  The forwarding settings will be retained.  Using a contact object will prevent unwanted access to other domain resources.

    • Proposed as answer by Kent-Huang Monday, March 4, 2013 2:08 AM
    • Marked as answer by Kent-Huang Tuesday, March 5, 2013 1:00 AM
    Thursday, February 28, 2013 8:10 PM
  • In Lync, phone numbers are only assigned to Lync enabled objects (users, contacts, dial-in conferencing objects).  My suggestion would be to create a contact object/Common Area Phone account for these Tel URIs, log into a phone to configure the forwarding and then log out.  The forwarding settings will be retained.  Using a contact object will prevent unwanted access to other domain resources.

    Hi Phil,

    yes this would work, but we would like to achive this without additional devices or clients.

    Friday, March 1, 2013 5:44 AM
  • What I mentioned above is the easiest way to do it for a small # of accounts/users/lines.  If you need to do this on a larger scale or really do not want to have to mess with additional clients or devices you will have to use the SEFAUtil utility offered as part of the Lync Resource Kit.  SEFAUtil will allow you to control call forwarding and call delegation settings from a command line.

    The Resource Kit for Lync 2013 was just recently released.

    http://www.microsoft.com/en-us/download/details.aspx?id=36821

    ResKit Documentation

    http://technet.microsoft.com/en-us/library/jj945604.aspx

    • Proposed as answer by Kent-Huang Monday, March 4, 2013 2:08 AM
    • Marked as answer by Kent-Huang Tuesday, March 5, 2013 1:00 AM
    Friday, March 1, 2013 7:21 PM
  • I have done this multiple times.  As mentioned above SEFAUtil is the way to go.  You can create Lync Users (Sales 1, Sales 2 etc...) then use SEFAutil to configure the external forward.  SEFAutil will allow you to forward calls to external numbers, just assign a Dial Plan and Voice Policy to the user that allows calls to the external number you want to call.

    Chad McGreanor Lync Server 2010 MCM https://cmcgreanor.wordpress.net

    • Proposed as answer by Kent-Huang Monday, March 4, 2013 2:08 AM
    • Marked as answer by Kent-Huang Tuesday, March 5, 2013 1:00 AM
    Saturday, March 2, 2013 2:45 PM
  • Hi,

    You can refer to this link that includes how to configure forwarding setting.

    http://blogs.technet.com/b/meacoex/archive/2011/04/23/configure-simultaneous-ring-delegate-ringing-and-call-forwarding-settings-on-behalf-of-a-lync-server-2010-user.aspx


    Kent Huang
    TechNet Community Support

    • Marked as answer by Kent-Huang Tuesday, March 5, 2013 1:00 AM
    Monday, March 4, 2013 2:06 AM