Clients can't view anything being presented in a Skype Meetings or randomly disconnects. RRS feed

  • Question

  • So we recently started using Skype For Business Meetings for our clients. Users here are successfully creating and sending out Skype Meetings. Some of the users that have been using Skype Meetings more now have mentioned that alot of times, when they have a skype meeting with a client, either the client is unable to join, not able to see whats being presented in the skype meeting or the client gets randomly disconnected. 

    It sounds like its more a security/IT issue on their end with their network security? It's hard to obviously troubleshoot their network but everything is working fine on out end from what we can see. 

    Has anyone else run into this? Is this a common thing others are running into? I would have thought that something as common as skype wouldn't be blocked on business networks? We have a GoToMeeting as a backup in the meantime and clients have never had issues with GoToMeeting.

    Tuesday, April 24, 2018 2:38 PM

All replies

  • Hi,

    Based on your description, I understand that when you use SFB client for skype meeting, others can’t join meeting and can’t see the presenting content, right?
    Did you mean that the issue happen when you have meeting with external users?
    Is that the same users with internal accounts?
    What error message did you see when the user can’t join skype meeting?

    Normally, if you want to use SFB client for skype meeting with external user, you need to deploy edge server and do federation with external user.

    Best Regards,
    Alice Wang

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    • Proposed as answer by Alice-Wang Wednesday, April 25, 2018 8:57 AM
    Wednesday, April 25, 2018 5:12 AM
  • Some external clients either have trouble connecting to the Skype Meeting, or If we are sharing our desktop on our side, they cannot see what we're sharing. If there are other internal people from our company also in the Skype meeting but somewhere else, they don't run into these issues (Nor does the presenter/organizer from our company).

    Could this possibly be an issues on the external clients side (because of bandwidth or ports?) or something that is on our side causing these issues for them?

    Thursday, May 24, 2018 4:21 PM