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Can I assign a 3-party email as a user's email?? RRS feed

  • Question

  • Hi,

     

    I experienced a weird issue.

    I recently assigned a personal email to an account when I created an new user via AD:

    user's full name: Alice

    user logon name : alice@domain.local

    her personal email is alice@msn.com

    I put her personal email in the "Gerneral" tab and changed "email addresses" settings to

    SMTP alice@msn.com   and set this as primary

     

    BUT

    when i use my company email (the same company with Alice) say james@domain.com to send an email to Alice's personal email alice@msn.com, the email goes to her company email alice@domain.com !!

    NOTE: I use outlook to sent this email. the company email is setup by Exchange 2003

     

     

    I also tried this:

    Alice use her personal email to sent a message to my company one, I REPLY this email (personal) and it still went to her company email rather than her personal email !!!

    which means I can not use my company email account to send her personal account! Why? Have  you experience such situation?

     

    I am not sure it is exchange issue or AD issue......

     

    Thanks for your time!

     

     

     

     

     

    Wednesday, November 30, 2011 5:47 AM

Answers

  • Hi James,

    This is by design, all the email addresses you added will route the email to company mailbox.

    Thanks.


    Best Regards!
    • Marked as answer by James_LKA Thursday, December 1, 2011 4:00 AM
    Thursday, December 1, 2011 2:55 AM

All replies

  • Hello,

    if you want to forward the mail to an external account instead of a local mailbox you could either set a forwarding address or (better) recreate the user as a mail-enabled user. Probably you've created a mailbox for the user on your Exchange.

    Greetings,

    Toni

    Wednesday, November 30, 2011 7:28 AM
  • actually Alice is company employee and she is in AD.

     

    We would like to send her email by searching her name in outlook so we put her personal email in her AD/Exchange profile.

     

    Then we found all emails originally sending to her personal email go to her company (exchange) email. 

    =====================

    I think we have created an account for her but we use personal email to replace the exchange email.

     

     

    Thursday, December 1, 2011 1:51 AM
  • Hi James,

    This is by design, all the email addresses you added will route the email to company mailbox.

    Thanks.


    Best Regards!
    • Marked as answer by James_LKA Thursday, December 1, 2011 4:00 AM
    Thursday, December 1, 2011 2:55 AM
  • Hi James,

    This is by design, all the email addresses you added will route the email to company mailbox.

    Thanks.


    Best Regards!

    Hi, Rowen-Xu,

    Thanks very much! I though it might be some fault :-)

     

    i will replace this users by no-email-account-user so i prob. could solve this problem.

     

    Cheers,

    James

    Thursday, December 1, 2011 4:01 AM