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Some incoming unread email goes to deleted item automatically RRS feed

  • Question

  • Hi,

    We using exchange server 2003 and microsoft office 2007. some in coming email is automatically moving to deleted item however it read or unread mail. some important mails also go to deleted item. i already check that no rules is created. i not sure why this problem occur.

    please help for this problem.

    thanks.

    Friday, November 11, 2016 2:37 AM

All replies

  • Hi

    can you use the MCMapi tool and check for corrupted rules? Is this happening to 1 user only? try moving the user to another DB and advise or check if the logs indicate mailbox corruption and do a repair.

    Friday, November 11, 2016 5:51 AM
  • Hi Mr Edward,

    How to use that tool ?

    Friday, November 11, 2016 6:10 AM
  • Hi,

    How about OWA?

    If this issue only occur on Outlook client, please install MFCMAPI remove hidden rule.
    Also, check the Junk E-mail Options and configure safe senders, domains.

    If this issue remain exist in OWA, try to use message tracking log to get more details about message deliver.

    Besides, since Exchange server 2003 is out of support, I recommend upgrade it to Exchange 2010 SP3 or Exchange 2013.


    Best Regards,

    Allen Wang


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    Monday, November 14, 2016 12:07 PM
    Moderator