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Skype for Business conversation after three days. RRS feed

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    Hi,

    I have a user, who keeps receiving missed skype conversations in his email continuously for days later. His mailbox is on office 365, but skype is on premises, and he has a skype for business desk phone.

    Appreciate any help. Thanks.

    Mathew

    Monday, February 27, 2017 11:48 AM

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    Hi Mathew,

    Did the issue only appear on specific user?

    Regarding this issue, please try the following troubleshooting steps:
    1. Please try to rebuild outlook profile, for SFB client, clear cache files: %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com
    2. Perform a clean boot on your computer: https://support.microsoft.com/en-us/kb/929135
    3. If the issue persists, please try to repair your Office.
    4. Make sure your SFB client and outlook client with the latest update.

    Regards,

    Alice Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, February 28, 2017 2:10 AM