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Windows Expirence Index Not Working RRS feed

  • Question

  • Hello

    I had just installed a fresh copy of win 7 home premium 64 bit and did the windows experience index rating for my desktop.  Somewhere during the rating, it said that it stopped working.  Is there a way to fix this?

    Thanks

    Thursday, March 24, 2016 3:53 AM

Answers

  • Hi sybilsystem3456,

    Based on your description, it seems that some hardware drivers may be damaged.

    I would like to suggest you update the BIOS, uninstall and reinstall graphics driver, then run Windows Experience Index again in Clean Boot.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-us/kb/929135

    We may also try to use SFC tools to check the result. Please refer to the link:
    Use the System File Checker tool to repair missing or corrupted system files:

    https://support.microsoft.com/en-us/kb/929833

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, March 25, 2016 9:45 AM

All replies

  • Suggestions:

    1. Uninstall and reinstall graphic card driver. Make sure you have installed the latest driver from the website of the graphic card manufacturer.

    2. Open Command Prompt as Admin and run the following command:

    sfc /scannow


    S.Sengupta, Windows Experience MVP

    • Proposed as answer by Tony_Tao Thursday, March 31, 2016 8:38 AM
    Friday, March 25, 2016 12:25 AM
  • Hi sybilsystem3456,

    Based on your description, it seems that some hardware drivers may be damaged.

    I would like to suggest you update the BIOS, uninstall and reinstall graphics driver, then run Windows Experience Index again in Clean Boot.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-us/kb/929135

    We may also try to use SFC tools to check the result. Please refer to the link:
    Use the System File Checker tool to repair missing or corrupted system files:

    https://support.microsoft.com/en-us/kb/929833

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, March 25, 2016 9:45 AM