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Why can't Word 2010 open CMS-driven links? RRS feed

  • Question

  • I have users stating that their links within Word documents (and all office products, for that matter) do not work.  They are seeing the error message:

    "Unable to open http://www.some.com/cms/driven/content.  Cannot download the information you requested."

    Can Word not handle these types of links, or is there some setting I can change?  Thanks!

    Wednesday, June 1, 2011 1:57 PM

All replies

  • I'm not aware of an issue with that particular type of link. What is the exact error message that you receive?
     
    By the way, does the link work if you access it directly in your browser?
     

    Stefan Blom, Microsoft Word MVP
    • Marked as answer by Harry Yuan Friday, June 3, 2011 2:14 AM
    • Unmarked as answer by wrpyburn Friday, June 3, 2011 1:30 PM
    Wednesday, June 1, 2011 6:12 PM
  • "Unable to open http://www.some.com/cms/driven/content.  Cannot download the information you requested."

     

    And yeah, it works fine.

    • Marked as answer by Harry Yuan Tuesday, June 7, 2011 8:07 AM
    • Unmarked as answer by Harry Yuan Wednesday, June 8, 2011 2:41 AM
    Thursday, June 2, 2011 12:57 PM
  • The issue remains unresolved, as far as I can tell. Why has the previous reply been marked as the answer?
    Stefan Blom, Microsoft Word MVP
    Tuesday, June 7, 2011 11:05 AM
  • Hi,

    The reason I mark the reply as an answer is that the original custom said it was resolved.

    I thought he had a available solution. so sorry

    Wednesday, June 8, 2011 2:54 AM
  • Hi wrpyburn,

    Could you share the solution to other users?

    Sincerely

    Wednesday, June 8, 2011 3:01 AM
  • Hi wrpyburn,

    Could you share the solution to other users?

    Sincerely



         

    I believe "it works fine" is in reply to my question, "By the way, does the link work if you access it directly in your browser?"


    Stefan Blom, Microsoft Word MVP
    Wednesday, June 8, 2011 8:32 AM
  • Stefan is correct - I can access it from the browser directly but I cannot access it with links in any Office product.
    Wednesday, June 8, 2011 5:02 PM
  • This is still a massive problem I am having - can anyone else confirm that this doesn't work?  I would like to know from someone from Microsoft if this is localized to our environment or if Office products really can't resolve CMS-driven links.
    Friday, July 1, 2011 7:01 PM
  • This is still a massive problem I am having - can anyone else confirm that this doesn't work?  I would like to know from someone from Microsoft if this is localized to our environment or if Office products really can't resolve CMS-driven links.
    wrpyburn are the resources that are inaccessible via a word doc protected by http basic or otherwise forbidden by chance?  that is, a 401 status is returned?

    i've just run into this scenario whereby word only speaks http basic when a pdf, for instance, is protected.  now that i've rolled out a custom single sign-on system links from word to a protected resource fail and the user sees the msg you mentioned:

    "Unable to open http://www.some.com/cms/driven/content.  Cannot download the information you requested."


    • Edited by shinronin Tuesday, September 6, 2011 8:08 PM
    Tuesday, September 6, 2011 8:06 PM
  • hello! after struggling with this EXACT symptom of opening links in MS Office, thought i would share HOW IT WAS FIXED.

    while searching i found very few fixes for it and the few that i found were ineffective. like you describe,  this was not limited to MS WORD, but extended to Excel and Outlook and possibly to the entire Office suite (but this was not tested)

    HERE IS A WORKING FIX from Microsoft: http://support.microsoft.com/kb/218153

    the error described is not the exact same message (similar...) but the real key is that this page was also linked from another MS KB that expanded on the reasons the "Fix It" was issued (here: http://support.microsoft.com/kb/899927/en-us, section "Hyperlinks from Office to Internet Explorer or to another Web browser") and confirms that the call to open the URL was not making it to the browser at all.

    hopefully if you are still having this issue or it crops up in the future, you will have the chance to apply this fix and not struggle with this frustrating, meaningless MS message :P thank you.
    • Proposed as answer by brandnewyou Friday, September 6, 2013 11:28 PM
    Friday, September 6, 2013 11:28 PM