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  • Question


  • Hi,
    when I added a gmail account to a team as a guest

    The guest got the invitation and once click the invitation , he got the below , What does it mean and how can I fix the issue

    You may already have an account

    xxxxx(at)gmail.com is already being used with another Microsoft account. You should sign in with that account

    Thanks

    Friday, July 24, 2020 10:49 AM

All replies

  • Hi!

    If the email you are trying to add is already tied to another Microsoft account. You will need to use an alternate email or create a new one. If you want to use a different email address to sign in, please refer to:

    https://support.microsoft.com/en-gb/help/12407/microsoft-account-change-email-phone-number

    This Microsoft Online: Microsoft Team Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best Regards,
    Jimmy Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contacttnsf@microsoft.com.
    Microsoft Online: Microsoft Team will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.

    Monday, July 27, 2020 6:06 AM
  • Hi,
    Is there any update on this case?
    Please feel free to drop us a note if there is any update.
    Have a nice day!

    This Microsoft Online: Microsoft Team Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best Regards,
    Jimmy Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contacttnsf@microsoft.com.
    Microsoft Online: Microsoft Team will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.

    Tuesday, August 4, 2020 9:13 AM