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Out of Office replies not being sent RRS feed

  • Question

  • Question: Hello

    Exchange 2007 SP2 environment and Outlook 2007 SP2 clients.

    A user has set an OOF on his mailbox, I can see this when checking his mailbox and the bottom left shows "Out of Office" enabled type message. But no OOF replies are being generated.

    I moved his mailbox to another server, but still no gain.

    Any ideas anyone?
    Tuesday, November 22, 2011 7:07 PM

Answers

  • Question: Hello

    Exchange 2007 SP2 environment and Outlook 2007 SP2 clients.

    A user has set an OOF on his mailbox, I can see this when checking his mailbox and the bottom left shows "Out of Office" enabled type message. But no OOF replies are being generated.

    I moved his mailbox to another server, but still no gain.

    Any ideas anyone?


    The issue might be caused by the following causes:

    1. It is an external email message sent to the problematic user and you did not enable external OOF.
    2. The Autoreply message was blocked or filtered;
    3. The mailbox rule of the problematic user has corrupted;

    My suggestion is:

    1. Verify the remote domain settings and make sure the external OOF is enabled.  
    2. Test from internal email account and some other external email account to see if the OOF is working.
    3. Verify the application event log to see if there is any error related to OOF, availability service.

    Hope it is helpful.


    Best Regards Fiona Liao E: v-fiolia@microsoft.com
    • Proposed as answer by Fiona_Liao Friday, November 25, 2011 5:50 AM
    • Edited by Fiona_Liao Friday, November 25, 2011 5:51 AM
    • Marked as answer by Fiona_Liao Wednesday, December 7, 2011 11:39 AM
    Friday, November 25, 2011 5:50 AM

All replies

  • Question: Hello

    Exchange 2007 SP2 environment and Outlook 2007 SP2 clients.

    A user has set an OOF on his mailbox, I can see this when checking his mailbox and the bottom left shows "Out of Office" enabled type message. But no OOF replies are being generated.

    I moved his mailbox to another server, but still no gain.

    Any ideas anyone?


    The issue might be caused by the following causes:

    1. It is an external email message sent to the problematic user and you did not enable external OOF.
    2. The Autoreply message was blocked or filtered;
    3. The mailbox rule of the problematic user has corrupted;

    My suggestion is:

    1. Verify the remote domain settings and make sure the external OOF is enabled.  
    2. Test from internal email account and some other external email account to see if the OOF is working.
    3. Verify the application event log to see if there is any error related to OOF, availability service.

    Hope it is helpful.


    Best Regards Fiona Liao E: v-fiolia@microsoft.com
    • Proposed as answer by Fiona_Liao Friday, November 25, 2011 5:50 AM
    • Edited by Fiona_Liao Friday, November 25, 2011 5:51 AM
    • Marked as answer by Fiona_Liao Wednesday, December 7, 2011 11:39 AM
    Friday, November 25, 2011 5:50 AM