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SfB Instant Message appear and disappear before I can open them RRS feed

  • Question

  • This happen only recently ~three weeks.

    Incoming Voicecall work fine.

    This only happens with IM. I regularly have missing conversations.

    I am on SfB 2016 16.0.7571.7095

    Regards

    Richard Wand

    Thursday, January 26, 2017 12:54 PM

All replies

  • Hi Magicmand,

    Welcome to post in our forum.

    Would you please tell us did the issue only appear on the specific client ?

    For this issue, please try the following troubleshooting steps:

    1.Try to delete SFB cache files and test again. (%userprofile%\AppData\Local\Microsoft\Office\16.0\Lync\sip_UserName@Domain.com)

    2.Use another normal computer test if there is the same issue.

    3.Perform a clean boot on your computer: https://support.microsoft.com/en-us/kb/929135

    4.Please also try repair office.

    5.Make sure your SFB client with the latest update.

    Hope this reply is helpful to you.



    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, February 6, 2017 1:17 AM
    Friday, January 27, 2017 3:33 AM
  • Hi magicwand,

    Did you try the method above?

    If any question, welcome to ask in our forum, we glad to help you.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, February 7, 2017 8:22 AM