Very frustrated. Microsoft Office, want a refund. RRS feed

  • Question

  • At the moment I am incredibly frustrated. My Microsoft Office was automatically renewed which I had forgot about and since I have changed jobs; I no longer need the service.

    After much navigating I discovered I can cancel my subscription and get a refund. When I tried to cancel a pop up window appeared stating:

    "Cancel? but it's been paid for. If you want to cancel contact customer support."

    Customer support were useless.

    I find this entirely unacceptable. Firstly, this was my own money. It shouldn't matter when the subscription was paid for, if I want to cancel it should be immediate and painless. I feel like Microsoft intentionally make this process as difficult and as frustrating as possible.

    Finally, I want to:

    1. Cancel my subscription immediately to Microsoft Office Personal

    2. Request a refund

    Wednesday, February 21, 2018 5:56 AM