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Guidance on creating a custom workflow to manage "assigned to" value automatically when a "support group" changes. RRS feed

  • Question

  • Hi,

    We have large number of groups in our organization and I want to avoid creating one template and a workflow for each group. 

    I am looking for creating a custom workflow to change the "assigned to value" automatically when a support group is changed. 

    For e.g. when an IR support group is changed from Service desk to Operations team the "assigned to value" should automatically change to Operations team. 

    Thanks,

    Nikhil


    Nikhil

    Thursday, October 1, 2015 8:09 AM

Answers

  • Hi Nikhil,

    you can built a custom workflow and use a PowerShell script for that. I haven't done this personally, but it is worth a try. Here a good reference:

    Service Manager Workflows – Part 1
    http://marcelzehner.ch/2011/01/17/service-manager-workflows-part-1/

    Hope this helps.

    Regards,


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)

    Thursday, October 1, 2015 9:19 AM