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June 2016 patches stuck at Stage 3 of 3 Preparing to configure Windows. RRS feed

  • Question

  • Hey Guys,

    Is anyone experiencing getting stuck at "Stage 3 of 3 Preparing to configure Windows. Do not turn off your computer." after installing the June 2016 patches for Windows 7 SP1 Enterprise?

    Patches include:

    1. Update (Missing): Security Update for Windows 7 for x64-based Systems (KB3161561)
    2. Update (Missing): Security Update for Microsoft Visio 2010 (KB3114872) 32-Bit Edition
    3. Update (Missing): Security Update for Microsoft Word 2010 (KB3115243) 32-Bit Edition
    4. Update (Missing): Security Update for Windows 7 for x64-based Systems (KB3161949)
    5. Update (Missing): Security Update for Microsoft Visio Viewer 2010 (KB2999465) 32-Bit Edition
    6. Update (Missing): Security Update for Windows 7 for x64-based Systems (KB3159398)
    7. Update (Missing): Security Update for Windows 7 for x64-based Systems (KB3161664)
    8. Update (Missing): Update for Windows 7 for x64-based Systems (KB3020369)
    9. Update (Missing): Security Update for Windows 7 for x64-based Systems (KB3123479)
    10. Update (Missing): Security Update for Windows 7 for x64-based Systems (KB3164035)
    11. Update (Missing): Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3160005)
    12. Update (Missing): Security Update for Windows 7 for x64-based Systems (KB3161958)
    13. Update (Missing): Security Update for Microsoft Excel 2010 (KB3115130) 32-Bit Edition
    14. Update (Missing): Security Update for Windows 7 for x64-based Systems (KB3164033)

    Its the exact same behaviour as this:

    http://www.infoworld.com/article/2922398/microsoft-windows/microsoft-latest-patches-leave-pcs-hanging-in-stage-3-of-3.html

    Installing it 1 by 1 doesn't give me this issue.

    Anyone with the same issue? This is all done via our ConfigMgr 2012 R2 SP1 clients

    Hitting <Ctrl> <Alt> <Del> brings you out of it.

    • Edited by gdpt Friday, June 17, 2016 5:14 AM
    Friday, June 17, 2016 4:45 AM

Answers

  • Hi gdpt,

    I notice that you have tried install it 1 by 1 to fix this issue, we appreciate your troubleshoot and effects.

    For update issue, we could run the built-in troubleshoot tool to have a diagnostic.
    Path : Control Panel \All control Panel Items\Troubleshooting\All Categories Windows Update

    Based on your description, these Updates can be installed manually, then the Windows Update could be corrupted. Try to clear the update cache and repeat the windows update process. Rename the SoftwareDistribution folder to clear the update cache(path: c:\windows\ SoftwareDistribution), Windows will create a new SoftwareDistribution folder during Update process.

    Also, if the issue persists, we can view the CBS log and Windows Update log for detailed error message. If you have troubles in analyzing the log, please upload the log to OneDrive and paste the link here.
    Path: C:\Windows\Logs\CBS
            C:\Windows\windowsupdate.log


    Best regards


    Please mark the reply as an answer if you find it is helpful.

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    Monday, June 20, 2016 8:53 AM