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blue sreen error RRS feed

  • Question

  • need help with this error

    problem event name: blue screen

    os version: 6.0.600202.2.2.0.768.3

    locale id: 1033

    bccode 10000068

    bcp1:82909640

    bcp2:868cc750

    bcp3:82903000

    bcp4:00000000

    os version:6_0_6002

    service pack 2_0

    product 768_1

    • Moved by Carey FrischMVP, Moderator Saturday, January 14, 2012 5:17 AM Move to more appropriate forum category (From:Windows Vista Service Packs/Windows Server 2008 Service Packs)
    Friday, January 13, 2012 9:47 PM

Answers

  • Hi,

     

    Please perform system restore to the point when the issue hadn’t been occurring.

     

    After that, you may test this issue in Clean Boot and Safe Mode to determine the possible cause.

     

    If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the incompatible hardware drivers. You may narrow down the causes in Device Clean Boot.

     

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:

     

    How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607


    Sabrina

    TechNet Community Support

    • Marked as answer by Sabrina Shen Thursday, January 19, 2012 3:43 AM
    Monday, January 16, 2012 8:22 AM

All replies

  • at what point does this error occur?

     


    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Saturday, January 14, 2012 11:24 PM
  • Hi,

     

    Please perform system restore to the point when the issue hadn’t been occurring.

     

    After that, you may test this issue in Clean Boot and Safe Mode to determine the possible cause.

     

    If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the incompatible hardware drivers. You may narrow down the causes in Device Clean Boot.

     

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:

     

    How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607


    Sabrina

    TechNet Community Support

    • Marked as answer by Sabrina Shen Thursday, January 19, 2012 3:43 AM
    Monday, January 16, 2012 8:22 AM