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Clean Install of Windows 10 on a previously activated windows 10 notebook RRS feed

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    I have a Toshiba notebook that had windows 8.1 activated and that I upgraded to windows 10 during the initial technical preview and that was activated even after the windows 10 went gold/final

    Since I have another notebook that is exactly the same but with a SSD and it's soooo much faster I decided to swap the harddisk of the notebook with a HDD.  I was using a duplicator app to "duplicate" the HDD to the SSD and the app borked up and all went south. Tried to use a pen to do a recover but that didn't work, none of its options worked (the duplicator app installed some kind of boot that I wasn't able to remove).
    So I decided to wipe the HDD clean (erased all partions and all) and reinstall Windows 10 still on the HDD so the hardware was all the same and a clean install would activate... no luck.

    The notebook doesn't have a sticker with the windows 8.1 key so I don't know my key for windows 8.1

    I understand that I can order recovery media from Toshiba but don't know if they will supply the key too, they should I guess but ordering the media won't be free and will take a long time so I am trying to avoid doing it.

    Is there no way to get Windows 10 (re)activated?


    Friday, August 21, 2015 8:26 PM

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    You can contact Microsoft Support -explain the scenario, the support personnel will assist you.

    How to contact a Microsoft Product Activation Center explains how to obtain the appropriate telephone number by running the Product Activation Wizard.

    S.Sengupta, Windows Experience MVP


    • Edited by S.SenguptaMVP Saturday, August 22, 2015 9:16 AM
    • Proposed as answer by Deason Wu Monday, September 7, 2015 8:59 AM
    • Marked as answer by Michael_LS Wednesday, September 9, 2015 1:44 AM
    Saturday, August 22, 2015 9:15 AM
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    You can use this tool to recover the key  https://neosmart.net/blog/2014/windows-10-embedded-product-key-tool/

    If it is a win 10 key and it is pro it will be this key VK7JG-NPHTM-C97JM-9MPGT-3V66T.  If it is that key you will need to call activation and you can find the phone number by typing slui 4>scroll to your county and call that number

    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by Deason Wu Monday, September 7, 2015 8:59 AM
    • Marked as answer by Michael_LS Wednesday, September 9, 2015 1:44 AM
    Saturday, August 22, 2015 10:07 AM

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  • Question
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    You can contact Microsoft Support -explain the scenario, the support personnel will assist you.

    How to contact a Microsoft Product Activation Center explains how to obtain the appropriate telephone number by running the Product Activation Wizard.

    S.Sengupta, Windows Experience MVP


    • Edited by S.SenguptaMVP Saturday, August 22, 2015 9:16 AM
    • Proposed as answer by Deason Wu Monday, September 7, 2015 8:59 AM
    • Marked as answer by Michael_LS Wednesday, September 9, 2015 1:44 AM
    Saturday, August 22, 2015 9:15 AM
  • Question
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    You can use this tool to recover the key  https://neosmart.net/blog/2014/windows-10-embedded-product-key-tool/

    If it is a win 10 key and it is pro it will be this key VK7JG-NPHTM-C97JM-9MPGT-3V66T.  If it is that key you will need to call activation and you can find the phone number by typing slui 4>scroll to your county and call that number

    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by Deason Wu Monday, September 7, 2015 8:59 AM
    • Marked as answer by Michael_LS Wednesday, September 9, 2015 1:44 AM
    Saturday, August 22, 2015 10:07 AM