Hi,
Is your virtual machine platform VMware or Hyper-v?
Please try the following steps:
On Task Manager, click File > New Task, type regedit and click OK.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell the value should be explorer.exe.
Reboot the virtual machine.
Then check the issue.
Hope it could be helpful.
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