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Random BSOD RRS feed

  • Question

  • Hello,First off,I have no idea if Im posting in the right category.But anyways... I have a HP Probook 4415s,and ever since I received it,it blue screens and freezes randomly.It has never once happened at boot,And usually happens after 3-5 hours of use.I suspect a memory probelem but I am not quire sure...Just need a little more advice before I take my laptop apart. Here is the report that windows 7 gave me after reboot.... 

    Problem signature: 
    Problem Event Name: BlueScreen 
    OS Version: 6.1.7600.2.0.0.256.48 
    Locale ID: 1033 

    Additional information about the problem: 
    BCCode: 50 
    BCP1: FFFFF50011F2B64B 
    BCP2: 0000000000000001 
    BCP3: FFFFF880010C5671 
    BCP4: 0000000000000007 
    OS Version: 6_1_7600 
    Service Pack: 0_0 
    Product: 256_1 

    Files that help describe the problem: 
    C:\Windows\Minidump\101312-49670-01.dmp 
    C:\Users\Tyler\AppData\Local\Temp\WER-94021-0.sysdata.xml 

    If the online privacy statement is not available, please read our privacy statement offline: 
    C:\Windows\system32\en-US\erofflps.txt
    Sunday, October 14, 2012 2:15 AM

All replies

  • Please post a copy of your dumpfile as shared file to your Sky Drive with a link here.

     http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:

     http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

    http://www.nirsoft.net/utils/driverview.html

    Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share and post a link here.

    Run the Windows 7 Memory diagnostic Tool
    http://www.sevenforums.com/performance-maintenance/104698-memory-diagnostic-tool.html


    Hope this helps, Gerry

    Sunday, October 14, 2012 8:02 AM
  • In addition to Jerry Cornell's excellent post please upload the msinfo32 file by doing the following.  Upload it to skydrive as well.

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    I can already tell you you need to update to SP-1 and here is how

    Please run the System Update Readiness Tool (SURT)  and then update to SP-1

    32 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3132

    64 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=20858


    Now update to SP-1

    http://windows.microsoft.com/installwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

     Additional Resources:

    http://windows.microsoft.com/en-US/windows7/uninstall-sp1
    http://windows.microsoft.com/troubleshootwindows7sp1


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Sunday, October 14, 2012 11:23 AM
  • Hi,


    You can also try the steps in Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA to troubleshoot the issue.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    Sunday, October 14, 2012 11:27 AM
  • Thanks for the reply.I will upload the dumpfile and the Driver veiw report later this afternoon when I get home.
    Sunday, October 14, 2012 2:45 PM
  • Ok,so here is the files you asked for.The zip contains both the dump files,driverview report and a copy of the msinfo32 file.  Info Files.zip            

    • Edited by tman2222 Sunday, October 14, 2012 11:09 PM
    Sunday, October 14, 2012 11:07 PM
  • The two DMPS included in the zip file were related to SmartDefrag. and were 0aX not BCC 50.  I would remove SmartDeFrag at least to test.  I would also update to SP-1 asap.

    Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
    Debug session time: Sat Oct 13 23:26:59.627 2012 (UTC - 4:00)
    System Uptime: 0 days 0:05:44.453
    BugCheck A, {fffffa8010cce0d0, 2, 0, fffff80002acb116}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : win32k.sys ( win32k+cd1f7 )
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  SmartDefrag.ex
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Debug session time: Thu Oct 11 13:15:08.283 2012 (UTC - 4:00)
    System Uptime: 0 days 5:14:29.109
    BugCheck A, {0, 2, 1, fffff80002a909d6}
    Probably caused by : hardware ( nt!KiTimerWaitTest+96 )
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System

    Please run the System Update Readiness Tool (SURT)  and then update to SP-1

    32 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3132

    64 Bit
    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=20858


    Now update to SP-1

    http://windows.microsoft.com/installwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

     Additional Resources:

    http://windows.microsoft.com/en-US/windows7/uninstall-sp1
    http://windows.microsoft.com/troubleshootwindows7sp1


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    • Proposed as answer by Jeremy_Wu Monday, October 15, 2012 8:38 AM
    Monday, October 15, 2012 7:42 AM
  • Ok,thanks for the info.I removed Smart Defrag...Guess it was not that "SMART". I upgraded to SP1 yesterday after your first post.I`ll let you know if it works.
    Monday, October 15, 2012 12:38 PM
  • Hi,


    Just check if there is any update about the issue.


    Best Regards.


    Jeremy Wu

    TechNet Community Support

    Wednesday, October 17, 2012 2:14 AM
  • Aright,so It happened again today when watching netflix after being on for awile.I removed Smartdefrag and updated my PC to SP1.I suspect a memory issue but I am not sure.  Thanks for your help.
    Wednesday, October 17, 2012 5:08 AM
  • Hi,


    If issue occurs again, would you please upload the latest dump files for check.


    Thanks.


    Jeremy Wu

    TechNet Community Support

    Wednesday, October 17, 2012 8:27 AM
  • Here is the dump file from yesterday.      https://rapidshare.com/files/414111521/101612-22401-01.dmp 
    Wednesday, October 17, 2012 2:01 PM
  • Hi,


    Sorry, the link does not work for me, would you please upload the dump file to SkyDrive.


    Use SkyDrive to upload collected files.

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    Thanks.


    Jeremy Wu

    TechNet Community Support

    Thursday, October 18, 2012 3:17 AM
  • Sorry. Here is a link to the skydrive folder that contains the dumpfiles.         https://skydrive.live.com/redir?resid=D18918F8FA5F0B3D!337&authkey=!AJZzK3yy0i0PVqk
    Thursday, October 18, 2012 12:25 PM
  • What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share and post a link here.

    Run the Windows 7 Memory diagnostic Tool
    http://www.sevenforums.com/performance-maintenance/104698-memory-diagnostic-tool.html

    Please upload copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.


    Hope this helps, Gerry

    Thursday, October 18, 2012 9:04 PM
  • Hi,


    Also, please uninstall the current video card driver, visit the manufacturer website to download and install the latest one.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    Friday, October 19, 2012 5:37 AM
  • Here are the files you asked for.My laptop is a Hp Probook 4415s.     https://skydrive.live.com/redir?resid=D18918F8FA5F0B3D!342&authkey=!AFMfga9KH-jqyCc

    Friday, October 19, 2012 1:12 PM
  • I clean installed Windows 7 and downloaded the latest video driver from the AMD website before I started this thread.I dont think its a driver issue. 
    Friday, October 19, 2012 1:14 PM